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UAB „Helis play“

Customer Support - Specialist

788-1050 €/mėn. Neatskaičius mokesčių
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Darbas namuose - UAB „Helis play“

Darbo pobūdis

About Eneba

We’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports more than 5m active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers.

About your team

Welcome to the world of Eneba customer support. We’re delivering a world-class user experience across our marketplace and we’re having a blast while doing it! More than 5million active users (and growing fast!) buy, sell, explore or simply browse around on Eneba web and mobile. We’re here to help and support where needed.

We’re united behind each other as a team, and drive continuous improvements of our service. We’ve started small, and are scaling fast, and we care deeply about teamwork, learning, building new solutions, and supporting Eneba’s hyper-growth.

Responsibilities:

  • Provide a world-class customer experience via email, live chat, and social media.
  • Ensure a seamless transaction process throughout our marketplace at all times.
  • Actively drive resolution of customer issues resulting in customer satisfaction and retention.
  • Maintain and/or improve your team’s Customer Success Metrics.
  • Collaborate, problem-solve, and/or strategize with team members in order to identify opportunities
for improvements and growth.

Requirements:

  • 1+ years of experience providing support to clients/users via email, phone, live chat, bots, and/or
social media.
  • Comfort and ability to support users in verbal and written English.
  • Sense of urgency, and appreciation for clear and timely communication with both - users and
teammates.
  • Ability to effectively prioritize as part of the team, and deliver individually.
  • Ability to work some nights (late shifts on rotation) and 1-2 weekends per month.

Preferred:

  • Fluency in additional languages.

To apply directly, please follow the link to our career page:

Atlyginimas

788-1050 €/mėn. neatskaičius mokesčių
  • Salary ranges may vary. We’re seeking candidates with varied experience levels; from individual contributors to functional leaders in this space.
  • We’re an international team and our business language of choice is English. Good English level is required, proficiency is preferred.
UAB „Helis play“

UAB „Helis play“

Eneba.com is a newly established store for digital games. Since its launch back in late 2018, it has been (and continues to be) growing at the speed of light. You should know, that here at Eneba, we are much more than just regular co-workers. We are a team, a squad, and a crew of like-minded professionals who share the same passion for gaming. We strive for professionalism and excellence on a daily basis. By doing so, we provide the easiest access and means to video games & services for gaming communities worldwide. Join us and be a part of gaming, a part of awesomeness, a part of greatness. Join us and play your part to the max!
informacija apie UAB „Helis play“
1996 €
Vid. atlyginimas bruto
(31% higher than LT average)
185
Darbuotojų skaičius
5-10 mln. €
Pajamos 2020 m.
Darbuotojų pasiskirstymas pagal atlyginimus (neatskaičius mokesčių):
25% uždirba iki 1016 €
25% uždirba 1016-1385 €
25% uždirba 1385-2630 €
25% uždirba nuo 2630 €