Customer Support Specialist (French speaking)
1700-2500
€/mon.
Gross
„Unicorns Lithuania“ asociacijos narys
Į rankas per mėn.
Vilnius
- UAB „Ovoko“
Who We Are
Ovoko is one of the fastest-growing e-commerce startups in Europe. We represent 2000+ scrapyard owners, car parts sellers and auto dismantlers, offering them an efficient and convenient way to serve an international audience. In our mission to make the internet a better place for the automotive aftermarket, we actively search for new ways to elevate the online experience for our partners and customers alike. This attitude drives a growing demand for talented and ambitious professionals who would help us tackle every new challenge with confidence.
About The Role
You will be responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities. Ultimately, you will help to establish our reputation as the company that offers excellent customer support during all sales and after-sales procedures.
In This Role, You Will
- Respond to customer queries via phone and emails in a timely and accurate manner
- Identify customer needs and help our customers to use specific features
- Update our internal databases with information about technical issues and useful discussions with our customers
- Share feature requests and effective workarounds with other team members
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
What We’re Looking For
- Proficient written and spoken French, English and Lithuanian language
- Familiarity with our industry is a huge plus
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Experience in customer support or a similar role
- Knowledge of others' languages is also an advantage
What’s In It For You
- Learning budget for your personal and professional growth
- Private health insurance from day one
- Employee stock option plan
- Close collaboration with ambitious colleagues & a real opportunity to shape the “big picture”
- Flexible working hours & remote work opportunities
- Pet-friendly office with collaborative spaces, chill zones, our own gym & a kitchen full of snacks and drinks
Salary
1700-2500 €/mon. gross
UAB „Ovoko“
Ovoko is one of the largest Lithuanian based online B2C marketplaces in Europe. Together with the team of dedicated professionals, we are building a digital infrastructure that brings the revolution to the used car parts industry. We have already changed the way people buy and sell their car parts online and have gained popularity across the whole Europe.
We are a planet positive company with a mission to promote a circular economy in the used car parts industry. Our promising results have already attracted multiple investments from venture capital and EU projects, encouraging even faster growth and entry into the foreign markets.
Žiūrėti visus šios įmonės skelbimus (8)
We are a planet positive company with a mission to promote a circular economy in the used car parts industry. Our promising results have already attracted multiple investments from venture capital and EU projects, encouraging even faster growth and entry into the foreign markets.
information about UAB „Ovoko“
4999 €
Avg. salary gross
(3X higher than LT average)
131
Number of employees
10-20 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 3009 €
25% earn 3009-4946 €
25% earn 4946-6612 €
25% earn more than 6612 €