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TransferGo Ltd

Customer Support Specialist (German speaker)

1600-2000 eur/mon. Gross
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Į rankas per mėn.
Vilnius - TransferGo Ltd

Job description

At TransferGo we are on a mission to make moving money globally as simple and easy as sending a text. We aim to make life easier for anyone sending money abroad by removing the processes and fees that traditional banking institutions have.

We are a fast-growing FinTech company with an international team of more than 170 employees, great product and service available in more than 50 countries, with the goal to provide the best customer service every step of the way.

Our Customer Support Team:

We believe that our customers deserve the best, so even if they face any issue or just have a question, we’re always ready to help. Currently, our team provides support in 8 languages and consist of more than 30 very dynamic, super-friendly and passionate individuals.

At the moment we are looking for a highly motivated and bright German speaker to join our wonderful Customer Support Team in Vilnius, Lithuania. If you are a dynamic problem solver who enjoys communicating and helping others, and you’re as passionate about positive customer experience as we are, you have to join us!

Here's what you'll be doing:

  • Ensure excellent customer experience;
  • Deal effectively with inbound and outbound phone calls;
  • Deal effectively with emails, live chat and offline tasks;
  • Communicate with customers regarding additional documents;
  • Adhere to compliance requirements.

Requirements

  • Excellent verbal, written & listening skills in German;
  • Decent English for daily communication with the team and colleagues;
  • Passion for excellent customer experience;
  • Ability to master customer interactions, handle complaints and keep calm in stressful situations;
  • Ability to multi-task and take responsibility & ownership in challenging situations;
  • Strong attention to detail;
  • Ability to work effectively in a team: a friendly, empathic and solution-oriented person;

We offer

What we believe

At TransferGo, we do the work that matters, prioritising our customers above all else. But special treatment isn’t reserved just for customers – we go above and beyond to help our colleagues and our company succeed, too, building trust and being transparent all the way.

We take risks, learn from our mistakes and own what we do – and, by aspiring to be our best, we challenge ourselves to grow. This comes from knowledge-sharing and collaboration – and, of course, a hefty amount of fun!

  • Being part of extremely exciting and growing Fintech startup community
  • Competitive salary package.
  • Private health insurance (after 6 months of employment).
  • Unlimited paid holiday
  • Flexible working hours with opportunity to work from home.
  • Opportunity to learn with a company that is rapidly growing along with a guaranteed training budget of 1000 €.
  • Friendly atmosphere and stimulating environment (pet friendly office, team events, snacks and drinks in the office, team buildings, fund budget and events).

Salary

1600-2000 eur/mon. gross

TransferGo Ltd

International Money Transfers: next business day delivery guarantee and fixed fee for all transactions.
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