Nr.1 LANKOMIAUSIAS DARBO PORTALAS
UAB OBDeleven

Customer Support Specialist (English or German)

1196-2103 €/mėn. Neatskaičius mokesčių
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Į rankas per mėn.
„Unicorns Lithuania“ asociacijos narys
Kaunas - UAB OBDeleven

What you will do

  • Handling customer general/technical support cases (vehicle’s-based questions) through email and live chat
  • Ability to support users in written German, English and Lithuanian (in rarer cases) languages
  • Providing timely and accurate customer feedback to the relevant team in order to improve processes and avoid recurring customer issues
  • Replying to client’s comments or app reviews (for example in Amazon, eBay, Google Play Store, App Store etc.)
  • Replaying Social Media requests and direct messages (Facebook, Instagram, Twitter etc.)
  • Understanding the customer’s needs and business context to provide outstanding support and excellent customer satisfaction
  • Contribute to the development of FAQ

What we expect

  • Experience providing support to clients via email, live chat or similar platforms (in German, English languages)
  • Excellent written communication skills in German or English, also good written communication skills in Lithuanian
  • Willingness to learn new skills
  • Ability to communicate with clients in a polite and professional way
  • Excellent time management skills
  • Management of own processes and possibility to present individually taking ownership in all related processes regarding customer support

What we offer:

  • Involvement in the development process of a global brand
  • Transparent remuneration system and growth opportunities
  • Opportunities for personal and professional development with a yearly training budget included
  • Annual performance reviews and bonuses
  • Flexible working hours and remote work opportunities (possibility to work remotely for up to 183 days per year abroad)
  • A modern office based in a heart of Kaunas
  • Private health insurance
  • One paid Self-learning day and a sick day per month
  • Team building events
  • Stocked kitchen & each Friday lunch out of the office

Still having doubts? Learn more about:

  • our product. OBDeleven – an innovative automotive diagnostic software, operating via small Bluetooth device helps daily drivers to customize their vehicles via mobile application. is officially licensed by Volkswagen AG and BMW, and honoured by two international design awards. 1,85 Million vehicles are already connected to OBDeleven.
  • our company. Voltas IT is the first Lithuanian company announced a winner among the fastest growing technology company in Central Europe in 2019. It is awarded "For Innovations" in Kaunas District Business in 2020. Company is a member of Equipment and Tool institute; Kaunas Chamber of Commerce, Industry and Crafts; Lithuania Diversity Charter and a partner of Kaunas University of Technology.

Atlyginimas

1196-2103 €/mėn. neatskaičius mokesčių
UAB OBDeleven
strongest_in_lithuania

UAB OBDeleven

Voltas IT is the creator of the professional diagnostic device and software
OBDeleven. Operating worldwide and with the device being distributed in 21 countries, OBDeleven is rapidly gaining popularity among automotive enthusiasts. Endless software possibilities lead us towards our goal – to become the number one in the intelligent automotive diagnostics marker. Together we can do more and your contribution will be very important to us.