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UAB „TG LAB“
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Customer Support Specialist

Vilnius - UAB „TG LAB“

JOB DESCRIPTION:

We are “TGLab“ – a modern and creative IT company with in-depth knowledge in online gaming solutions development for market leaders, using cutting edge technologies.

Now we are looking for the new Customer Support Specialist to join our big family! If you ever wanted to work in gambling industry with a world-class team and compete on an international level with big industry players in Sportsbook, Casino, and Poker products, then we are the right place for you.

As a customer support specialist, you will:
  • Handle customer queries through Live Chat, email and incoming calls, providing responses in timely manner;
  • Provide general account assistance to customers;
  • Escalate to relevant departments and follow up on the resolution;
  • Assist customers with their KYC procedure, also working closely with the Security team in this matter;
  • Work closely with the Marketing and Security/Payments department;
  • Upsell the Brands promotions;
  • Actively engage customers in the view to increase player activity.

Gaming world may be complex, but it sure is interesting one – the same goes for this job!

REQUIREMENTS:

  • Excellent command of spoken and written English;
  • Ability to work both independently and with a team and be accountable for your own work;
  • Strong customer service/communication mentality with first-rate attention to detail;
  • Have high levels of patience and work well under pressure;
  • Have an outgoing personality;
  • Very good problem-solving skills;
  • Good online attitude;
  • Ability to work on shifts (nights shifts are included);
  • University degree is preferable.

ADVANTAGES:
  • Knowledge of sports and/or poker and/or igaming industry;
  • Customer service or call-center experience;
  • Experience/interest in mobile and other innovations;
  • Russian language is an asset.

WE OFFER:

  • Friendly and modern office in the centre of Vilnius;
  • Competitive salary and bonus scheme;
  • Regular events and teambuilding events in-and-out of the office;
  • Additional health insurance for everyone working in the company longer than 6 months;
  • Additional trainings and motivation programs;
  • Opportunities to build valuable skills, express and implement your ideas and grow your career.
UAB „TG LAB“

UAB „TG LAB“

We are „TGLab“ – a modern and creative IT company with in-depth knowledge in online gaming solutions development for market leaders, using cutting edge technologies.

We are different from other IT companies because we specialize in offering quality Sportsbook, Casino, and Poker products to our players and clients, and we cook it up from scratch.

High level technologies and solutions for gambling industry, franchise issuing, turnkey gaming solutions – you name it, we’re doing it, and we know it works well, because it’s been field-tested, debugged, and is constantly upgraded and improved.

If you ever wanted to work in gambling with a world-class team and compete on an international level with big industry players, then we are the right place for you.
information about UAB „TG LAB“
2443 €
Avg. salary gross
(90% higher than LT average)
86
Number of employees
2-3 mln. €
Revenue 2017 y.
Distribution of employees by salary (before taxes):
25% earn up to 1578 €
25% earn 1578-2150 €
25% earn 2150-2994 €
25% earn more than 2994 €

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