UAB „Simplex Payment Services“

Customer Support Specialist

From 1000 eur/mon. Gross
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Vilnius - UAB „Simplex Payment Services“

Job description

Are you looking for an opportunity to work in a rapidly growing startup that does meaningful work? If so, we may be the business for you!

We are Simplex, we enable credit card payments and defeat fraud for our partners and cryptocurrency providers.

We are looking for people who are hungry to learn new things, are not afraid of challenges and most importantly, want to provide world class customer service for our partners and customers!

In this role, you’ll get to:

  • Be the hero of the day by supporting our clients and partners in the best possible way
  • Partner with our customers to effectively resolve issues through online chat and email (no phone calls!)
  • Answer a variety of questions, verify identities and process transactions (the power is in your hands!)
  • Identify issues that require escalation and follow up on a resolution while keeping a close contact with other teams
  • Cooperate with other colleagues within Simplex in launching new services
  • Constantly seek opportunities to improve processes and work more efficiently

What do you need:

  • Fluent in spoken and written English
  • Excellent communication skills, be goal oriented, accurate and highly organized
  • Customer-focused mentality – be honest, act with integrity, and keep the conversation focused on helping the customer
  • Critical thinking – be creative and adaptable to solve problems in a collaborative environment
  • Positivity – bring a smile and a ‘can do’ attitude with you every day
  • Ability to deal with high volumes of work in a multi-task environment
  • Previous customer service or operations experience is an advantage

What’s in it for you:

  • Being a part of exciting and challenging FinTech startup
  • Office perks and company events (work hard - party harder!)
  • Young, international and talented team
  • Space for personal professional improvements
  • Cool office at Vilnius TechPark

And more!

Additional information:

This position requires working a rotating schedule including weekends and holidays. There are three main shifts: 6-15; 13-22; 21-6.

Apply here:


From 1000 eur/mon. gross

UAB „Simplex Payment Services“

Simplex is a licensed financial institution that provides an online fraud-free payment processing solution. Simplex enables merchants worldwide to accept diverse payment methods, including credit card deposits and purchases, with zero exposure to chargeback risk.

Founded in 2014 and initially operating in the crypto ecosystem, Simplex has expanded its services to the e-commerce industry and other verticals. It’s one of the fastest growing fintech companies in Israel and a market leader with over 100 employed personnel.
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information about UAB „Simplex Payment Services“
3019 €
Avg. salary gross
(98% higher than LT average)
Number of employees
20-30 mln. €
Revenue 2020 y.
Distribution of employees by salary (before taxes):
25% earn up to 1710 €
25% earn 1710-2097 €
25% earn 2097-3605 €
25% earn more than 3605 €

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