Nr.1 LANKOMIAUSIAS DARBO PORTALAS
UAB „Dokobit“

Customer Support Specialist

1400-2000 €/mon. Gross
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Vilnius - UAB „Dokobit“

Job description:

We are the biggest electronic signing and electronic identification solutions provider in the Baltics and Iceland building simple, easy-to-use, and accessible technologies for everyday use.

Our long-time top-notch knowledge on electronic signature infrastructure allows us not only to cover the majority of the area with our solutions but also to continue to evolve massively.

We are looking for a customer support specialist to join our team to help our customers have the best experience using our services.

What you will do:

  • Provide exceptional customer service, handle inquiries, provide resolutions;
  • Assist customers with orders, payments, account and billing questions, complaints, and other similar inquiries;
  • Collaborate closely with sales and development teams to ensure proper customer service is being delivered;
  • Gather customer feedback and advocate customer needs/issues cross-departmentally;
  • Constantly work on improving processes and services.

What we expect:

  • At least 1 year of customer support or related job experience;
  • Attention to details;
  • Excellent English and Lithuanian written and verbal communication skills;
  • Passion for helping people;
  • A team player;
  • Good organizational skills, ability to set priorities.

What we consider as a plus:

  • Job experience in IT company;
  • Experience with help-desk systems;
  • Bachelor’s Degree in Communication, Management, IT-related studies or English language.

What we offer:

  • Challenging and rewarding work with the ability to grow professionally in a successful and fast-growing company;
  • Competitive salary with prospects of increasing;
  • A stress-free and cosy working environment with free parking in Užupis;
  • Never-ending delicious coffee, fruit Mondays, team lunch Fridays, on-site gym and much more;
  • Friendly international colleagues.

Salary

1400-2000 €/mon. gross
UAB „Dokobit“

UAB „Dokobit“

Dokobit is a fast growing team building simple, easy-to-use and accessible solutions for electronic signing and authentication. As of 2021, we are a part of one of the fastest growing companies in Europe, a Norwegian electronic identity solutions provider Signicat. Being the leaders in the Baltics and Nordics, we don’t intend to stop and are aiming for a market leader position in the entire Europe.

Let’s take our awesome products that impact millions of people and businesses to the next level together!
information about UAB „Dokobit“
4360 €
Avg. salary gross
(2.5X higher than LT average)
66
Number of employees
5-10 mln. €
Revenue 2022 y.
Distribution of employees by salary (before taxes):
25% earn up to 3261 €
25% earn 3261-4130 €
25% earn 4130-5357 €
25% earn more than 5357 €