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Oxylabs

Customer Support Team Lead

1750-3300 eur/mon. Gross
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Vilnius - Oxylabs
Here at Oxylabs, ambition is contagious. Our goal is to enable you to drive your own development. We have a freedom to create, explore and innovate. When energy and sincerity have a place to prosper, it helps create a solid team, consisting of diverse talents, competencies, and skills.

This time, we need you on our team!

We’re looking for somebody who knows how important customer interaction is and how to make even better.
Ever-growing and ultra-ambitious team is looking for a person who could give a hand on empowering excellent customer service as the biggest competitive advantage among A league players. As a company, we grow on a super fast pace, thus excellent customer service becomes a key element.

What You Will Do:
  • Schedule shifts, preferences, vacations, WFHs with compliance to the general rules;
  • Ensure and improve Quality Assurance (CSAT, response times, SLAs);
  • Support load predictions;
  • Run operational and quality reporting;
  • Provide leadership for support team members (selection, coaching, performance management, evaluation);
  • Performance level tracking and reporting;
  • Ensure smooth downtime crisis management.

What We Expect:
  • An empathetic leader, who has strong decision making skills and high level of autonomy;
  • 2 years of proven experience in customer support role;
  • Deep understanding of support operations and main quality metrics;
  • Excellent communication skills in English;
  • Experience in direct people management and leadership qualities;
  • Basic level understanding of VPN/Proxy services would be an advantage;
  • Savage sense of humor.

Interested? Join a culture where:
  • We are crazy about technology. At Oxylabs you can have all the tech you need to work on pioneering global products and expand your own expertise with tech stack that matters;
  • We constantly learn: training courses of your choice, books, conferences, business trips and more. You could join regular internal events, workshops, team retreats & the best workation trips;
  • We believe that the best results come from collaborating. So we like to work and interact together. Yet, we offer flexibility in regards to working hours and place – we support your freedom to choose and bring the best out of you;
  • We are open to feedback not only from clients but also from colleagues - this gives us great lessons to learn. Our culture is based on honesty, trust and ownership;
  • Sure, we also enjoy common life pleasures – we have fully stocked kitchens, a PS4 with plenty of games, Foosball, a Friday happy hour tradition, professional in-house physiotherapists and much more. We also encourage our employees to suggest things to make our offices a happy place to hang out;
  • Health insurance is our way to care for you;
  • Gross salary 1750 – 3300 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competences.

Salary

1750-3300 eur/mon. gross
Oxylabs

Oxylabs

WHO WE ARE
Oxylabs is an international, industry-leading B2B tech company, providing tools and resources for web data gathering. Our mission is to ensure that every company, big or small, has access to data. It is our belief that data gathering should be important for every business seeking success.
OUR PRODUCTS
We offer a wide range of proxies and data gathering solutions. Our products are used for market research, e-commerce, ad verification, brand protection, travel fare aggregation and more.
OUR PEOPLE
At Oxylabs, we are building a team of talented and driven professionals. While working with top tier cutting-edge technology, it is necessary for everyone in the team to be creative and innovative – and so we are!

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