- manage the support team of 2-3 members;
- monitor the KPIs of the team, the quality of service and the correctness ofresponses to customers;
- ensure that every customer is efficiently onboarded and gets an answer to all their doubts;
- creation of procedures;
- create a healthy climate in the team and increase productivity;
- form a team, participate in the hiring process, if it is needed;
- automate and improve workflows;
- advanced/proficient English and Lithuanian (good or advanced Russian level);
- at least 1+ years of experience as Customer Support department at the Banking or Financial sector
- at least 1+ years of experience in Team Lead position;
- organizational and management skills, excellent communication skills;
- experience in optimizing processes and increasing the efficiency of used resources;
- ability to organize and plan the work of the department;
- experience with Zendesk software products and services;
- experience in creating processes within the support team;
- stress resistance and business orientation.
- stable employment on the basis of a full-time job contract;
- competitive salary;
- friendly and supportive atmosphere among colleagues;
- participation in forums and conferences for knowledge improvement;
- prestigious office in Vilnius city center.
If you meet the above mentioned requirements and are interested in cooperation with us please send your applications in English (CV).
1200-1500 eur/mon. net
Satchel is one of the leading European EMIs and an innovation accelerator. We empower people, businesses and entrepreneurs with smart, simple and secure money management solutions, making their daily financial operations easier.