Ecommerce Customer Service manager (US market) / Klientų aptarnavimo vadybininkas

Job responsibilities:
Providing customer service through phone, e-mail in a timely and accurate manner;
Contacting suppliers, vendors and delivery companies by phone and email;
No cold calling or sales over the phone;
Ensuring that customers issues, concerns, and/or questions are resolved both promptly and thoroughly;
Managing orders in internal order management system and on different marketplaces;
Managing products data;
Being initiative to meet the customers and the company’s expectation.


Working schedule: Monday - Thursday From 16.00 till 01.00 , Friday 14:00 - 23:00.

Required:
Fluent speaking English (communication with native speakers, mainly USA);
Good communication skills;
Good computer skills;
Microsoft Excel skills.
Ability to work independently as well as in a team;
Fast learning and multitasking skills;
Critical attention to details;
Taking initiative, willingness to get things done and take responsibility.

work experience in sales or customer support - advantage;
work experience with amazon or other marketplace - big advantage

We offer:
Unique experience with US market;
Interesting and responsible job;
Comfortable office on 20 floor in Vilnius center (Konstitucijos ave.);
Bonus system;
Friday lunches;
Dynamic working environment;
Good company‘s climate and amazing team;
Growing company and clear career perspectives;
Travel to US opportunities.

1200-1900 €/mėn. neatskaičius mokesčių
+ bonus system every moth.
Final offer depends on experience and competence and will be provided after interview