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UAB "Littelfuse LT"
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FIRST LINE SUPPORT (German speaking)

Kaunas - UAB "Littelfuse LT"

Job description

Currently we are looking for a First Line Support to join our growing IT Helpdesk team in Kaunas and provide support for global IT users by phone and email as well as resolve incoming requests. In this position you will perform initial troubleshooting and dispatch requests to other support groups.

About the job:
  • Monitor incoming IT incidents and service requests, alerts: by phone, email, support tools or in personal
  • Perform initial incidents troubleshooting and resolve if possible, according Knowledge Base or dispatch to respective support groups
  • Process further requests under Tier1 queue (local IT support)
  • Participate in IT projects

Requirements

  • Fluent German and English language
  • Customer focus, quick decision making under pressure, inter-team collaboration
  • Ability to travel up to 5% in Europe

Beneficial skills:
  • Degree in IT or similar job experience
  • Knowledge of system principles, theories, concepts and technologies

We offer

  • The possibility to work in an exciting and challenging industry
  • Professional development opportunities to expand your knowledge through cross-functional collaboration and support of business operations

Our associates are a strategic advantage for us who are making a difference at Littelfuse. Join our team and make a difference every day!
UAB "Littelfuse LT"

UAB "Littelfuse LT"

Littelfuse began as a fuse manufacturer in 1927 with a singular focus on developing and manufacturing devices that protect electronics. Throughout our history we have delivered inspired solutions to companies all over the world. Today we are the global leader in circuit protection - delivering the right answers through a powerhouse of applied expertise, strong relationships and the most extensive product portfolio in the industry and offices in over 30 locations with more than 10 000 employees.
In Lithuania we have more than 780 employees and manufacture advanced electromechanical products, primarily sensors and switches used in the automotive industry. Its products are grouped into four main categories: solar sensors, belt-buckle switches, water in fuel sensors and steering wheel switches.
These products are being sent to the new car manufacturing plants in 5 continents: Europe, Asia, North and South Americas, Australia. Our clients are such a car manufacturing companies as BMW, DAIMLER (MERCEDES), VOLVO, OPEL, GENERAL MOTORS, PEUGEOT, CITROEN, MASERATI and etc.
Information about UAB "Littelfuse LT"
779
Number of employees
30-50 mln. €
Revenue 2016 y.
Company manager: Aidas Kučys

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