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Vilnius - IBM

Job description

About the Department:
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.
Your Role and Responsibilities :

Diagnosing and troubleshooting hardware problems for IT devices (Networking, Storage, Servers and PCs)
Collecting required information and communicating with higher level support team for more complex issues
Representing IBM when communicating to the clients including phone, e-mail and face to face
Traveling from time to time to provide on-site support in order to build sustainable relationship and trust with customer accounts
Dealing with internal / external tools in order to effectively handle customer tickets

About Business Unit :

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your :

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

Please use Link below to apply:


Required Professional and Technical Expertise :

College degree in IT or another related field
High customer and service orientation
Valid driver license
Strong communication skills
Fluency in Lithuanian
Written and spoken English, not less than B1/B2 level

Preferred Professional and Technical Expertise :

Bachelor’s degree in IT or related field
Ability to multitask, prioritize and manage time effectively
Practical experience in solving hardware/software problems for IT devices
Technical IT related certificates


IBM Client Innovation Center Baltic was established in 2006 and is located in Lithuania. IBM Client Innovation Center delivers Cognitive and Analytics innovations, Enterprise Applications consulting and large scale Integrated Custom Development Solutions. We enable clients to leverage technology and information to improve performance and create sustainable competitive advantages.
Information about IBM
3707 €
Avg. salary gross
(2.5X higher than LT average)
Number of employees
Distribution of employees by salary (before taxes):
25% earn up to 2721 €
25% earn 2721-3355 €
25% earn 3355-4349 €
25% earn more than 4349 €
Company manager: Krzysztof Mieczyslaw Bulaszewski

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