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UAB „Gurtam“

Head of Customer Service

4000-7000 €/mėn. Neatskaičius mokesčių
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Vilnius - UAB „Gurtam“

Darbo pobūdis

Gurtam is a global GPS tracking / fleet intelligence software company that serves a rapidly growing global market for personal, asset and vehicle tracking. We are well known for our platform Wialon, which currently has 3 mln. devices connected across the globe. Hundreds of companies around the world use our system, from pizza delivery services and taxis to oil companies and government services.

We are looking for an ambitious colleague with relevant professional experience to add value to our company as Head of Customer Service. This role is in charge of a number of teams responsible for professional services provided by our organization including overall consulting, technical product implementation and relationship management with Wialon partners globally.

Responsibilities and Duties:

  • Provide leadership and strategic guidance during various phases of communication with Wialon partners to ensure all necessary tools, processes, procedures and staff are in place to provide consulting, educational and implementation assistance to them.
  • Build a strong and cohesive team by providing leadership to direct subordinates through coaching and applying knowledge of various customer-related procedures and IoT products.
  • Provide distribution of functional responsibility for after-sales teams to increase knowledge sharing and learnings.
  • Ensures that the after-sales teams represent client needs to internal stakeholders through accurate business requirements and ongoing advocacy.
  • Overall planning, directing and oversight responsibility of multiple directions, and services requiring the utilization or management of resources across multiple departments.

Reikalavimai darbuotojui

  • 5+ years of management experience in IT (technical support / business development / business analysis / product management ).
  • Strong technical background and professional knowledge across a range of technical skills.
  • Proficiency English.
  • Advanced/Proficiency Russian.
  • Ability to solve complex cross-functional issues exercising critical thinking and sound judgment.
  • Ability to influence and negotiate in order to drive results, using analytics to measure performance against key initiatives.
  • Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders.
  • Proven record of accomplishment in leading and driving teams to achieve and exceed established goals and objectives.
  • Experience shaping and implementing professional services delivery strategy.

Įmonė siūlo

  • Involvement in growth and development of a world-renowned IT product company
  • Interesting work and challenges that will make each day unique
  • Professional development through internal training and external courses
  • Participating in large international conferences and telematic events


Gurtam – The Art Of Seeing Beyond!

Atlyginimas

4000-7000 €/mėn. neatskaičius mokesčių
UAB „Gurtam“
strongest_in_lithuania

UAB „Gurtam“

Gurtam is an international software developer and provider of Wialon, the platform for GPS tracking and IoT. 300+ professionals work around the globe including our offices in Tbilisi, Dubai, Boston with headquarters in Vilnius.

At Gurtam, we want to help the world evolve, make it safer, smarter, more convenient and people-friendly with the power of technologies and talented minds.

Starting as a small group of tech enthusiasts, Gurtam has grown into a trusted and recognized provider of telematics and IoT solutions with a globally distributed diverse team. Here, we do everything for our team to feel comfortable and stay interested in their day-to-day tasks by providing enough space for development, exchange of ideas and influence on the common goals. There is always room to grow for everyone.
informacija apie UAB „Gurtam“
5480 €
Vid. atlyginimas bruto
(3.5X higher than LT average)
207
Darbuotojų skaičius
10-20 mln. €
Pajamos 2022 m.
Darbuotojų pasiskirstymas pagal atlyginimus (neatskaičius mokesčių):
25% uždirba iki 3404 €
25% uždirba 3404-4376 €
25% uždirba 4376-6086 €
25% uždirba nuo 6086 €