UAB „Travel Union“

Head of Customer Support

2000-3000 eur/mon. Gross
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Vilnius - UAB „Travel Union“

Responsibilities

  • Manage customer requests (emails, chats, social media messages, calls) and help centre;
  • Constantly improve and develop Customer Support vision and strategy;
  • Set KPIs and establish a reporting scheme;
  • Build, manage and motivate Customer Support Team;
  • Maintain a knowledge base for the Customer Support Team;
  • Train Customer Support agents;
  • Share customer insights with the management team;
  • Cooperate with the development team on customer related tasks and projects;
  • Help out other departments on various tasks.

Requirements

  • Motivated, hands-on individual able to make decisions independently and work in a dynamic and fast-paced environment;
  • Background in Customer Support and team management;
  • Strong problem solving, analytical, prioritization and communication skills;
  • Good with making judgement calls to drive efficiency and quality;
  • Strong verbal and written English and Lithuanian skills. Russian and other European languages will be considered an advantage;
  • Experience in building teams and processes will be considered an advantage;
  • Experience with Zendesk would be an advantage.

Benefits

  • Motivating salary;
  • Opportunity to build a team, lead it and develop professionally;
  • High autonomy;
  • Chance to really make a difference;
  • Opportunity to work in an innovative FinTech start-up.

Salary

2000-3000 eur/mon. gross

UAB „Travel Union“

At Travel Union we are changing the existing and shaping the new rules for banking.

Travel Union is a digital banking platform offering payment and loyalty solutions for private consumers (with a focus on families with children) and businesses. We currently operate under an e-money license provided by the Bank of Lithuania. The license can also be used across the European Economic Area (EEA). In January 2021 Travel Union was granted Mastercard Affiliate license.

Travel Union’s integrated offering includes: a mobile banking app, online banking and payment system for businesses and a unified loyalty program.

We’re looking for a Head of Customer Support to join our team. If you’re interested, APPLY now!
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information about UAB „Travel Union“
3863 €
Avg. salary gross
(2.5X higher than LT average)
13
Number of employees
10-20 tūkst. €
Revenue 2019 y.

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