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UAB „Ovoko“

Head of Customer Support

From 4100 €/mon. Gross
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Vilnius - UAB „Ovoko“

Who We Are

Ovoko is one of the fastest-growing e-commerce startups in Europe. We represent 2000+ scrapyard owners, car parts sellers and auto dismantlers, offering them an efficient and convenient way to serve an international audience. In our mission to make the internet a better place for the automotive aftermarket, we actively search for new ways to elevate the online experience for our partners and customers alike. This attitude drives a growing demand for talented and ambitious professionals who would help us tackle every new challenge with confidence.

About The Role

As the Head of Customer Support, you will lead our rapidly growing team within a fast-paced tech environment, as well as build and implement Ovoko’s international customer service strategy. We are a marketplace company, serving both - buyers and sellers, so it is our priority to find the balance between interests of both. Join us in perfecting our customer experience and ensuring our customers know they are as important to us as our employees are!

In This Role, You Will

  • Create and implement long term strategy for the Customer Support team including decisions on in-house vs outsource, automations and product changes, policy and process changes having the best interests of both our customer groups in mind
  • Take ownership of various key metrics for customer satisfaction and team performance and drive company-wide improvement actions
  • Use your professional competences and leadership skills to develop the team and optimize its productivity
  • Develop required measures to improve the service levels for our customers and implement them successfully with your team
  • Drive the improvement of operational efficiency through process improvement
  • Make sure that the drivers behind contacts are being tackled and drive change in our processes, policies and product improvements

What We're Looking For

  • Proven leadership experience in the Customer Service field (e-commerce industry experience would be a big advantage)
  • Previous experience working in a cross collaborative environment
  • Experience with common Customer Service Software tools
  • Have the ability to thrive and excel in a fast-paced high growth environment with changing priorities
  • Have a strong analytical mindset and general business know-how
  • Demonstrate a solid financial and business acumen
  • Fluent spoken and written English language skills

What's In It For You

  • Learning budget for your personal and professional growth
  • Private health insurance from day one
  • Employee stock option plan
  • Work from anywhere in the world for up to 30 days per year
  • Close collaboration with ambitious colleagues & a real opportunity to shape the “big picture”
  • Top-notch hardware and software (MacOS or Windows to choose from) (optional)
  • Flexible working hours & remote work opportunities
  • Pet-friendly office with collaborative spaces, chill zones, our own gym & a kitchen full of snacks and drinks


From 4100 €/mon. gross
UAB „Ovoko“

UAB „Ovoko“

Ovoko is one of the largest Lithuanian based online B2C marketplaces in Europe. Together with the team of dedicated professionals, we are building a digital infrastructure that brings the revolution to the used car parts industry. We have already changed the way people buy and sell their car parts online and have gained popularity across the whole Europe.

We are a planet positive company with a mission to promote a circular economy in the used car parts industry. Our promising results have already attracted multiple investments from venture capital and EU projects, encouraging even faster growth and entry into the foreign markets.
information about UAB „Ovoko“
4206 €
Avg. salary gross
(2.5X higher than LT average)
Number of employees
5-10 mln. €
Revenue 2021 y.
Distribution of employees by salary (before taxes):
25% earn up to 2464 €
25% earn 2464-3967 €
25% earn 3967-5765 €
25% earn more than 5765 €