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UAB „Maina & Co“

HEAD OF OPERATIONS FOR GERMAN E-SHOP

2000-3000 eur/mon. Gross
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Kaunas - UAB „Maina & Co“

WHO WE ARE?

The Coffee Friend Group is a leading specialized coffee and coffee appliances retailer operating in Europe with a wide network of retail stores and online shops. We are customer centric and highly oriented in extraordinary sales experience. Clients trust us for our offer of carefully selected, high-quality production and pleasant shopping experience.

We are growing fast and have big ambitions to share our love for good quality products with as many people as possible. To support this vision we are looking for an ambitious leader with the “going extra mile & hands on” attitude to take care of customer support and operations in the markets of Germany and Austria If you have a strategy how to conquer a bigger share of these markets and increase sales via e-shop channel – we need you!

WHAT YOU WILL DO:
  • Manage 2 e-shops via campaigns, pricing, changes in assortment;
  • Manage the daily running of the team, including sourcing any systems, tools and equipment, effective resource planning and applying sales strategies and operations;
  • Ensure that customer care team is implementing the brand tone of voice and is delivering a consistent and trusted brand experience at every single touchpoint on the customer journey;
  • Ensure sales targets are met and customer satisfaction is of the highest;
  • Implement new ideas on how to reach better customer experience and grow sales;
  • Regularly report to key stakeholders and the rest of the business on team KPIs and enhancements and deliver quarterly reviews to Management;
  • Contribute to the new staff recruitment, provide mentoring and training.

WHAT WE EXPECT:

  • Working experience in e-commerce or knowledge how to achieve an exceptional customer service;
  • Good German language skills;
  • Energy and enthusiasm for taking a lead role;
  • Excellent strategic thinking, decision making, result-oriented skills;
  • Flexibility and ability to thrive in a fast paced, high growth environment;
  • Excellent interpersonal skills at all levels, including people-management, leadership in a team and strategy development while being a hands-on manager;
  • Knowledge of DE/AT markets would be a big advantage.

WHAT WE OFFER:

  • Great microclimate - a young, ambitious and results-oriented team (Friday’s celebrations, internal events, team buildings, flexible working hours);
  • Extra attention and benefits for the employee in case of important life events;
  • Experience working in a fast growing international company. We will teach you everything you need to know about e-commerce business, sales and operations;
  • Personal and professional development: books, conferences and individual mentorship by the CEO;
  • Discounts for our products so that you can enjoy top-notch coffee not only in the office, but also at home;
  • Opportunity to try, taste and enjoy coffee as much as you want. Because behind every successful person there is a substantial amount of coffee.


Do you want to contribute to the coffee culture development in Europe? Join our team where we work to make all the best moments of life to be flavored with fresh, high quality coffee!

Salary

2000-3000 eur/mon. gross
Plus performance-based annual bonus. Salary is provided preliminary and may be adjusted according to the candidate's competencies.
UAB „Maina & Co“

UAB „Maina & Co“

„Kavos Draugas“ – tarptautinis kavos ir kavos aparatų mažmeninės prekybos tinklas, veikiantis Europoje pagal specialiai kiekvienai rinkai sukurtą vietinį vardą. Mes orientuojamės į išskirtinę pirkimo patirtį ir aukštos kokybės produkciją.

Detaliau:
information about UAB „Maina & Co“
1386 €
Avg. salary gross
104
Number of employees
10-20 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 981 €
25% earn 981-1206 €
25% earn 1206-1696 €
25% earn more than 1696 €