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DXC Technology
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HELP DESK TECHNICIAN (ENGLISH SPEAKING)

Vilnius - DXC Technology

Job description

  • Provides level 1 technical support to users for computer related technical problems.
  • Enters tickets into the incident tracking tool
  • Ensures information is accurate, prioritized and assigned to correct technician group
  • Responds to customer inquiries over phone calls, chats, emails to ensure customer needs are met.
  • Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems.
  • Resolves and/or refers more complex technical problems through a defined escalation process.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Requirements

  • C1 level of English language
  • Great communications skills
  • Ability to work flexible hours (shift rotation: day/night and weekends)
  • Interpersonal skills to interact with customers and team members
  • Organization skills to balance and prioritize work
  • Analytical and problem-solving skills

It would be great if you have:
  • Experience working with company products and operating systems
  • 1 or more years of technical or customer support experience would be an advantage
  • Experience with solving computer-related problems would be an advantage

We offer

  • Personal and professional development
  • Professional internal trainings and support from team managers and trainers
  • Great working environment
  • Open workplace with multicultural community
  • Young and inspiring teammates
  • Various “after-work” activities (basketball team, football team, running team, etc)
  • Extra benefits

DXC Technology

DXC Technology is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.

Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.

The company’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.

DXC Technology is recognized among the best corporate citizens globally.

For more information, visit www.dxc.technology


COMPANY OVERVIEW: www.dxc.technology/about_us/ds/29505-company_overview

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