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Allegis Global Solutions Limited
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Help Desk Technician (French Speaking)

Vilnius - Allegis Global Solutions Limited

Darbo pobūdis

Provides level 1,5 technical support; answering support queries via phone, email or other channels. Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue

Essential Job Functions
  • Answering help desk telephones, emails, and responding to customer inquiries to ensure customer needs are met
  • Assisting customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolving and/or referring more complex technical problems through a defined escalation process
  • Logging and tracking inquiries using a problem management database and maintaining history records and related problem documentation
  • Identifying, evaluating, and prioritizing customer problems and complaints to ensure that inquiries are resolved appropriately


Core requirements
  • Previous customer service experience
  • Basic understanding of PC hardware set-up and function
  • Have excellent communication, multitasking and problem solving skills
  • Flexibility regarding different shifts in the afternoons/evenings/nights/weekends

  • Interpersonal skills to interact with customers and team members
  • Communications skills
  • Organization skills to balance and prioritize work
  • Analytical and problem solving skills
  • Ability to work in a team environment
  • Knowledge of Microsoft based operating systems /
  • Experience using and troubleshooting Microsoft Office (advantage, not required)
  • Good French language skills
  • Fluency in English (advantage, not required)
Allegis Global Solutions Limited

Allegis Global Solutions Limited

DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit .

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