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UAB „Simplika“
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HELP DESK TECHNICIAN (SWEDISH or FINNISH SPEAKING)

1900-2500 €/mėn. Neatskaičius mokesčių
Vilnius - UAB „Simplika“

Job description

Our client, DXC Technology is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.

YOUR RESPONSIBILITIES INCLUDE:
  • Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
  • Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
  • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Requirements

  • High school diploma or G.E.D.
  • B2 – C1 level of Swedish or Finnish language. B2 level of English language
  • One or more years of technical training in computer support preferred
  • Zero or more (1-2 years) of technical or customer support experience
  • Experience working with company products and operating systems
  • Experience with solving computer-related problems
  • Experience with company escalation policy
  • Interpersonal skills to interact with customers and team members
  • Communications skills, organization skills to balance and prioritize work
  • Analytical and problem solving skills, ability to work in a team environment

Company offers

  • Personal and professional development
  • Professional internal trainings and support from team managers and trainers
  • Great working environment, young and inspiring teammates
  • Extra benefits
  • Open workplace with multicultural community
  • Various “after-work” activities (basketball team, football team, running team, etc)

Atlyginimas

1900-2500 €/mėn. neatskaičius mokesčių

UAB „Simplika“

Simplika - tarptautinė personalo atrankos ir laikinojo įdarbinimo įmonė, sėkmingai veikianti Lietuvoje, Latvijoje ir Estijoje nuo 2006 metų. Mūsų tikslas – padėti Klientams susirasti geriausią darbuotoją, o Kandidatams – svajonių darbą.

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