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HR factory
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IT CLIENT SUPPORT SPECIALIST

Vilnius - HR factory

RESPONSIBILITIES

  • Handling a high volume of client support requests via phone, email and web;
  • Providing customer service by performing question/problem diagnosis in order to transfer call/case to appropriate technical support group;
  • Resolving our customers issues whenever possible;
  • Reviewing support cases for technical and troubleshooting accuracy.

REQUIREMENTS

  • IT or technical background or experience;
  • Excellent spoken and written English;
  • Fluency in Polish, French or Spanish language is a big plus;
  • Excellent communication and skills;
  • Ability to work late night shifts;
  • Strong enthusiasm and desire to learn.

COMPANY OFFERS 

  • An inspiring environment in a large IT organization;
  • Highly skilled team and career opportunities;
  • Employee benefits: health insurance, referral bonus;
  • Office Happy Hours and company’s outings;
  • Fully stocked kitchen with snacks and beverage options.

HR factory

Our client - is a feature-rich business platform transforming the way business is done by integrating all operations and customer channels, driven by the Point of Sale, into a single dashboard. Their ecosystem replaces bulky, expensive legacy solutions with a quick, intuitive POS platform that combines cloud-based technology and the mobility.


HR factory is an international strategic partner in human resource management with multiple years’ experience in top class professionals and management recruitment. Company operates in Lithuania, Estonia and Germany.

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