UAB „World Courier (Lithuania)“

IT Endpoint Support Technician

1800-2570 €/mon. Gross
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Job description

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

Individuals within the Endpoint Support role are primarily responsible for operational support of endpoint devices used within the organization. In order to provide optimum services and solutions, these individuals partner with end user device engineers to understand user needs, resolve problems, and implement/support approved technical solutions.
These individuals provide initial setups and support of endpoint devices. They troubleshoot IT-related problems and provide input/recommendations to endpoint hardware and software technologies. Endpoint Support staff members support all policies, procedures, and standards for delivery and implementation. They may also perform a wide host of general management and administrative responsibilities.
This associate will provide basic maintenance and support for endpoint devices. They will work on one or more projects/work initiatives/tasks concurrently as a team member, and work under general guidance from senior members.

PRIMARY DUTIES AND RESPONSIBILITIES:
  • Works with team lead or senior team members to understand user’s Endpoint Support requirements.
  • Documents requirements.
  • Provides input during short-term Endpoint Support project/task planning efforts with team members.
  • Documents discussion and agreements.
  • Participates in the deployment of new or upgraded images, software and hardware for multiple endpoints.
  • Configures and installs desktop PCs, peripheral equipment, laptops and other mobile devices.
  • Follows established procedures for performing configuration changes, updates and upgrades.
  • Performs repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Submits or updates configuration items within management tools.
  • May participate in the unit testing for new deployments or new components and remediates problems.
  • Provides feedback on new software performance and testing.
  • Participates with Level 2 issue assessment and resolutions of problems.
  • Diagnoses and resolves endpoint and mobile device hardware and software issues.
  • Creates temporary solutions until permanent solutions can be implemented.
  • Provides technical support to meetings that include video conferencing.
  • Documents solutions to common problems and responses for frequently asked questions.
  • Implements contingency plans including reliable backup and restore procedures, as needed.
  • May participate in R&D POC efforts.
  • May provide recommendations per customer feedback.
  • Adheres to policies, procedures and standards.
  • Supports IT inventory/asset management processes
  • May provide on-the-spot training to end users.

What your background should look like

  • Associate’s Degree or technical institute degree/certification in Computer Science, Information Systems, or other related field or equivalent work experience.
  • Typically has 2-4 years of relevant technical or business work experience.
  • Demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/diagnostic skills.

What AmerisourceBergen offers

We offer a competitive annual bonus, life insurance from day 1 and a best-in-class health insurance package.
As our employee you have the benefit of our referral bonus scheme, our boundless learning opportunities including language training and our global employee assistance program.
We provide up to 6 fully paid benefit days a year and a wonderful office in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all time.
Become part of our purpose-driven, multicultural team now and help us create healthier futures.

Company offers

Health

Health insurance

Office

Table football Ping pong Game consoles Free snacks

Other

Frequent training

Salary

1800-2570 €/mon. gross
UAB „World Courier (Lithuania)“

UAB „World Courier (Lithuania)“

World Courier is the most trusted specialty medical logistics company in the world.

We move innovation forward. Whether designing and executing world-class medical logistics processes for the biopharmaceutical industry, or providing emergency logistical support for other key industries, we’ve built our reputation on half a century of proven medical courier reliability and flawless execution.
information about UAB „World Courier (Lithuania)“
3139 €
Avg. salary gross
(2X higher than LT average)
313
Number of employees
5-10 mln. €
Revenue 2021 y.
Distribution of employees by salary (before taxes):
25% earn up to 1899 €
25% earn 1899-2492 €
25% earn 2492-3872 €
25% earn more than 3872 €