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UAB „Littelfuse LT“

IT HELPDESK SUPERVISOR

From 2650 €/mon. Gross
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Vilnius - UAB „Littelfuse LT“

About the job:

Currently, at Littelfuse, we are looking for an IT HelpDesk Supervisor, who will be driving the efficiency and effectiveness of the user support by managing the daily helpdesk functions globally, and will make sure, that all Littelfuse Standards and Policies are being followed. Also, will be working closely with the team and taking control based on KPI's.
In this role, you will report to the Europe IT operations & Global IT Help Desk manager and will be able to work from Vilnius or Kaunas office.

  • Monitor all ticket queues and interact with the appropriate Engineers on progress and resolvement
  • Take care of more complex tickets and make sure they are properly progressed/assigned
  • Control the Helpdesk and create Management Reports
  • Coordinate the availability of skills and resources and manage ticket or emergency escalations
  • Monitor the effectiveness of the involved processes and make recommendations for improvements
  • Acquire, motivate and develop highly competent and effective staff for the accomplishment of section goals
  • Communicate effectively of standards, policies and procedures throughout the global organization
  • Monitor and advise management on system misuse and potential abuse
  • Participate in the internal projects

About you:

  • Bachelor’s degree in Computer Science, Engineering, or related discipline or equivalent experience
  • 3 years of supervisory and/or managerial skills with the ability to mediate between associates and facilitate communication in a ServiceDesk
  • ITIL Expert Level (Either certified or having worked in an ITIL based Organization)
  • Good aptitude and the ability to be effective in both oral and written communication and must be fluent in speaking and writing in the English language
  • Detail-oriented personality with the ability to work in a global environment
  • Ability to spot and solve problems quickly and efficiently

We offer:

  • Remote work and flexible working hours possibility
  • Annual performance-based bonus
  • Rewards to celebrate individual or team contribution
  • Health and Sports Program
  • Learning and development-oriented culture
  • Opportunity to acquire Lean Six Sigma Certifications
  • Work accident insurance
  • Littelfuse special discounts

Salary

From 2650 €/mon. gross
The final offer will depend on the experience and competencies of the selected candidate.
UAB „Littelfuse LT“

UAB „Littelfuse LT“

Littelfuse (NASDAQ: LFUS) is a global manufacturer of leading technologies in circuit protection, power control, and sensing, with 17,000 associates worldwide. Sold in over 150 countries, our products are vital components in virtually every market that uses electrical energy, from consumer electronics to automobiles, commercial vehicles, and industrial equipment. Littelfuse entered Lithuanian market in 2012 to develop and manufacture multiple advanced electromechanical products, including sensors and switches, primarily for the automotive industry. Currently Littelfuse has offices in Kaunas (BLC, K. Donelaicio g. 62; Savanoriu pr. 271; Draugystes g. 14), Vilnius (Sauletekio al. 15) and has remote work possibilities form other cities.

information about UAB „Littelfuse LT“
552
Number of employees
50-100 mln. €
Revenue 2021 y.