IT Service Desk Analyst Vilnius - Gazelle Global Consulting Limited Job description Handle clients support requests on call; Logging call details into tickets in the internal system; Meet standard KPIs (average handling time, first point resolution, call quality); Maintain adherence to schedule; Work on value-adding activities such as knowledge base update; Experience Freshers or 1-3 years of relevant experience. Freshers with excellent comm. skills in English language may also apply Gazelle Global Consulting Limited International IT Consultancy Firm.