Nr.1 LANKOMIAUSIAS DARBO PORTALAS
EVERWEST, UAB

IT Service Desk Consultant (Carrier Portal support)

Vilnius - EVERWEST, UAB

Job description

We are a team of people who love to win. We go above and beyond in supporting our clients to deliver on their promises. Our investments in new fleet and technology, great leadership, and continuous professional improvement empower us to become a better version of ourselves each day.

Due to a burst in the organization’s growth resulting in increased demand for IT services, our IT Service Desk team strives to provide the best service for Girteka Logistics employees, customers and partners. If you are passionate about IT, and if troubleshooting software issues is a new game for you, then perhaps you are looking at the right place. You would join the team of other IT professionals who mainly focus on helping internal employees and external system users with various IT challenges.

What you will do:

  • Troubleshoot and resolve issues in a thorough, timely, and professional manner for onsite and remote employees and external system users (customers, partners – carriers)
  • Gather customer feedback and advocate customer needs/issues
  • As a member of product development team participate in end-user requirements elicitation, user acceptance testing, documentation activities
  • Build and maintain product support knowledge base (FAQ's, end-user documentation, diagrams)
  • Track and manage IT request and incident records in the company’s ticketing system
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Requirements

  • Good analytical and problem-solving skills
  • Proven experience as an IT help desk technician or other customer, system end-user support role
  • Ability to troubleshoot and resolve various technical issues
  • Experience in Atlassian Jira and Confluence usage (advantage)
  • Good spoken and written Lithuanian and English language
  • Good spoken and written Russian and Polish language (advantage)

Company offers

  • International and ever-growing organization
  • Opportunity to solve challenging real-life issues
  • Professional, highly skilled and friendly colleagues
  • A career in both vertical and horizontal direction
  • Corporate events, internal and external trainings
  • Monthly salary (gross): € 1515 - 2270. Specific salary is offered based on work experience, competence, and compliance with other job requirements.
EVERWEST, UAB

EVERWEST, UAB

„Everwest“ yra 27 metų krovinių pervežimo patirtį turinti, daugiau nei 2400 nuosavų vilkikų parką valdanti transporto įmonė, paslaugas koncentruojanti Rytų šalių ir Azijos rinkose. Kartu su daugiau nei 6000 darbuotojų komanda „Everwest nuolat plečia veiklą naujose rinkose, diegdama modernius ir tvarius sprendimus bei stiprindama savo lyderystę individualių, į klientą orientuotų logistikos paslaugų srityje. Everwest paslaugas renkasi visame pasaulyje žinomi prekės ženklai.