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UAB „People Link“

IT Support Specialist in Employee IT Support unit at SEB in Vilnius

1200-1800 eur/mon. Gross
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Vilnius - UAB „People Link“

What you will be doing

You will be working in a team of friendly professionals. Employee IT support unit provides one point of contact IT support service for all SEB Group employees from 17 countries globally. You will be a part of team that assists employees by resolving their daily IT issues and promoting IT self-services tools and automations.

As an IT Support specialist you will be responsible for:
  • Providing 1st line IT support via phone and modern chat interface
  • Taking ownership of incident coordination
  • Reviewing support cases for technical and troubleshooting accuracy
  • Using such support tools as remote desktop control and knowledge management database.

Who we are looking for:

  • Outgoing & positive team player
  • Enjoying helping other people
  • Excellent in English
  • Able to prioritize and multitask
  • Having sophisticated customer service management skills and experience will be highly appreciated
  • Experience in incident handling, as well as knowledge and understanding of working with ITIL-processes, would be considered a big advantage.

What we offer:

  • Entrepreneurial Scandinavian environment
  • Extensive training and learning opportunities
  • Friendly and welcoming culture
  • Excellent office environment
  • Work-life balance
  • Deliver world-class service to customers.


1200-1800 eur/mon. gross
UAB „People Link“

UAB „People Link“

SEB is a leading northern European financial services group, and at the same time, one of the largest IT employers in the Nordics. Banking is changing rapidly, and we are proud of our reputation for being entrepreneurial and innovative in the face of change. Our brilliant techies work hard to future proof SEB’s digital architecture and customer products because it genuinely makes a huge impact for our customers and colleagues. Does that sound like a fit for you?

Learn more about working at SEB Global Services here.

It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected and involved irrespective of who they are, what they believe or where they come from.

Monthly salary range for this position: 1200 - 1800 EUR (before tax deduction). The final offer will depend on the experience and competencies of the selected candidate. Overall remuneration package consists of the salary together with other benefits.

SEB is one of the largest Tech employers in the Nordics. We are international, business savvy techies that contribute to or are responsible for SEB’s banking software, ensuring that both internal and external products and services are delivered fast and efficiently, that access is always on, and that solutions are trusted and compliant. We work hard to future-proof SEB with world class digital architecture and the deployment of new technologies. Read more: