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IT SUPPORT SPECIALIST

Work place

Job description

  • Troubleshooting and answering to clients messages (English);
  • Help making sales through live chat (English);
  • Share client insights with our development team;
  • Remove fraudulent accounts;
  • Approve payments;
  • Manage billing related tasks;
  • Help global team solve issues.

Requirements

  • Basic knowledge of Hostinger and the products we offer;
  • Strong English writing skills;
  • Ability to write clearly and positively;
  • Ability to multi-task, prioritize, and manage time effectively;
  • Orientation to customer and ability to adapt/respond to different types of characters;
  • Customer support experience;
  • Basic web technology skills (HTML, CSS, PHP);
  • Basic Linux knowledge;
  • Knowledge how to install apps (Wordpress, Joomla, etc).

We offer

  • Motivational system and career opportunities;
  • A team of aces to work with;
  • 4 working days per week;
  • Google styled office near Kaunas center.

Flexible time to work
  • Morning - from 7 AM to 3:30 PM
  • Evening - from 3:30 PM to 11 PM
  • Night - from 11 PM to 7 AM

HR factory

Hostinger, probably the biggest free hosting company in the world, with over 20 million users worldwide. Hostinger was started by a single passionate founder and today we’re a company of about 150+ spread out across 39 countries around the world. Our headquarters is in Kaunas, Lithuania, but we have offices in Spain, Cyprus, Brazil, Indonesia, Singapore.

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