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HR factory
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IT SUPPORT SPECIALIST

Vilnius - HR factory

RESPONSIBILITIES

  • Handling a high volume of client support requests via phone, email and web;
  • Providing customer service by performing question/problem diagnosis in order to transfer call/case
to appropriate technical support group;
  • Resolving our customers issues whenever possible;
  • Reviewing support cases for technical and troubleshooting accuracy.

REQUIREMENTS

  • IT or technical background or experience;
  • Excellent spoken and written English;
  • Fluency in Polish, French or Spanish language is a big plus;
  • Excellent communication skills;
  • Ability to work late night shifts;
  • Strong enthusiasm and desire to learn.

COMPANY OFFERS 

  • An inspiring environment in a large IT organization;
  • Highly skilled team and career opportunities;
  • Employee benefits: health insurance, referral bonus;
  • Office Happy Hours and company’s outings;
  • Fully stocked kitchen with snacks and beverage options.

HR factory

OUR CLIENT - an award winning iPad Point of Sale solution for single and multi location brick and mortar retail,
food businesses and more with recognizable clients like Shell, Cinnabon and In N Out to name a few.
Company headquarters are located in the heart of San Francisco and have a brand new office in Konstitucijos
av in Vilnius. They also have offices in Canada, EMEA and APAC regions, and in last year opened office in
Atlanta, with aggressive plans to expand in the future.

HR factory is an international strategic partner in human resource management with multiple years’ experience in top class professionals and management recruitment. The company operates in Lithuania, Estonia, and Germany.

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