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HR factory
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CLIENT SUPPORT SPECIALIST

1300 eur/mon. Gross salary
Vilnius - HR factory

RESPONSIBILITIES

  • Handle a high volume of client support requests, mainly via inbound calls. Clients are also able to send their inquiries to us via email or chat;
  • Understand our client needs, expectations and assist in order to achieve resolution;
  • Provide excellent customer service by making sure that our clients don’t have outstanding issues.

As a Client Support Specialist you will work directly with our global customers in a 24/7 technical support. You will assist our clients by answering incoming phone calls,  opening new cases and working with ticketing system. Your primary focus will be on providing exceptional customer service by performing question/problem diagnosis in order to resolve issues that our clients have. You will also cooperate with people working in our company all over the world and redirect questions to appropriate departments. 

REQUIREMENTS

  • Proficient written/spoken English is a must;
  • Ability to work evening and late night shifts;
  • Help desk experience with level 1 troubleshooting experience or customer service experience either face to face or in a support center is highly preferred;
  • College degree in Computer Science / IT related field or networking is a plus.

COMPANY OFFERS 

  • Amazing colleagues and friendly team vibe;
  • Work in a dynamic, international team;
  • Rewards and recognition to our MVPs;
  • Environment to grow and learn new things;
  • Udemy platform to learning and development;
  • Employee benefits: health insurance, accident insurance, referral bonus;
  • Office happy hours and company outings;
  • Fully stocked kitchen with snacks and beverages.

Salary

1300 eur/mon. gross salary
HR factory

HR factory

OUR CLIENT - an award winning iPad Point of Sale solution for single and multi location brick and mortar retail,
food businesses and more with recognizable clients like Shell, Cinnabon and In N Out to name a few.
Company headquarters are located in the heart of San Francisco and have a brand new office in Konstitucijos
av in Vilnius. They also have offices in Canada, EMEA and APAC regions, and in last year opened office in
Atlanta, with aggressive plans to expand in the future.

HR factory is an international strategic partner in human resource management with multiple years’ experience in top class professionals and management recruitment. The company operates in Lithuania, Estonia, and Germany.

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