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UAB „People Link“
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IT SUPPORT TEAM LEAD

From 2800 eur/mon. Gross
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Į rankas per mėn.
Vilnius - UAB „People Link“

IN THIS ROLE YOU WILL:

  • Ensure customer requests are assigned and handled while updating the end-user customer.
  • Collaborate with the development team and maintain constant communication with analysts regarding day-to-day workload for ticket assignment.
  • Plan and organize teamwork according to IT Support standards.
  • Take a significant role in ensuring the best customer experience possible.
  • Motivate team members daily by setting a good example and engaging a team to achieve the goals

WHAT‘S IN IT FOR YOU:

  • Work with a new and innovative banking product at an aspiring company.
  • Have the opportunity to contribute to culture and benefits development.
  • Flexible working hours.
  • Competitive salary – from 2 800 EUR Gross

APPLY IF YOU HAVE:

  • Experience in leading a customer-focused team (at least 2 years).
  • Experience in Fintech company and with its products.
  • Understanding of customer support standards, processes, and best practices.
  • Understanding of customer support standards, processes, and best practices.
  • Good English skills (at least B2).

Salary

From 2800 eur/mon. gross
UAB „People Link“

UAB „People Link“

Our client helps Fintech companies to launch faster and to run their business on by providing their mobile banking platform. The platform has it all what is relevant for a Fintech to start its business - the single vendor for the software, know-how, partnerships, and even an interim payments institution licence. As the company grows, they are looking for an IT Support Team Lead.

The main position goal is to create IT support processes and build a new team.

Jus taip pat gali sudominti: