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UAB „Transcom Worldwide Vilnius“

Junior Analyst (Resource Planning)

Vilnius - UAB „Transcom Worldwide Vilnius“

Job description:

  • Create and manage effective schedules by taking into account business requirements, labor law, scheduling rules, and employees needs
  • Prepare yearly, monthly, daily and intraday call volume, average handling time, and staffing forecasts
  • Forecast the long-term and short-term headcount requirements for budget planning and service level coverage
  • Administrate data and report from workforce management software
  • Analyse actual KPIs values and identify improvement opportunities

A perfect candidate has:

  • A university degree, preferably in Statistics, Mathematics or Economics
  • Experience and strong interest in understanding and analysing data
  • Advanced proficiency in Excel or other reporting software
  • Fluency in English
  • Attention to details

What we offer:

  • Continuous professional development
  • Career opportunities in an international company
  • Involvement in process improvements
  • Friendly, enthusiastic and helpful team
  • Great atmosphere
  • Competitive salary with benefits
UAB „Transcom Worldwide Vilnius“
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UAB „Transcom Worldwide Vilnius“

Transcom – tai pasaulinė klientų patirties ekspertų bendruomenė, teikianti profesionalias klientų aptarnavimo, pardavimų, techninės pagalbos, skolų valdymo paslaugas. Esame smalsūs, veržlūs, atsidavę mylimiausiems pasaulyje prekių ženklams ir mokomės visą gyvenimą. Transcom veikia 27-ose pasaulio šalyse, visame pasaulyje 85-iuose kontaktų centrų ir namuose dirba 30 000 darbuotojų, kurie dirba su didžiausiomis įmonėmis ir žinomiausiais prekiniais ženklais ir teikia jiems paslaugas 33-mis kalbomis. Ar norėtum būti vienas iš mūsų? Aplikuok dabar, let’s start something brilliant with Transcom!

Transcom is a global community of customer experience experts, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. All nimble, curious, driven, lifelong learners and all committed to the world's best-loved brands. Transcom team already sctreches around the globe: currenly, we have 30,000 customer experience specialists at 85 contact centers across 27 countries, delivering services in 33 languages to international brands in various industry verticals. Would you like to be one of us? Apply now and start something brilliant with Transcom!