Nr.1 LANKOMIAUSIAS DARBO PORTALAS
UAB „ALLIANCE RECRUITMENT“

Junior IT Service Desk Support Analyst (NORWEGIAN)

928-1392 €/mon. Gross
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Vilnius - UAB „ALLIANCE RECRUITMENT“

Job description

Supporting Danske Bank colleagues through all IT Service Desk channels as well as delivering world class customer service on daily basis by identifying, owning and driving excellence of IT Service Desk support, processes and channels.

This opportunity should catch your attention if you are tired of day-to-day responsibilities of typical call centre. This position will let you learn back-office tasks as well as use your customer service talent.

  • To provide IT support and resolution of all types of incidents and requests reported to the IT Service Desk from a global customer base
  • Drive the increase of number of calls resolved at first point of contact by sharing information, updating existing knowledge and writing new knowledge documentation
  • Monitor all internal and inbound communication channels for any events that indicated a threat to IT Service Desk service standards and take appropriate steps to mitigate across all teams
  • Liaise with 2nd/3rd line support teams and both internal and external suppliers to reach a speedy resolution of incidents and requests, that cannot be resolved at 1st line
  • Drive forward the continuous improvement of the department by championing change and driving service improvements

Requirements

  • Strong level of Norwegian and English languages (both written and spoken)
  • Strong motivation to work in a Service Desk role
  • High customer attention and/or customer service experience
  • High level of professionalism while dealing with challenging work situations
  • Preference to work within a team as opposed to working alone

Salary

928-1392 €/mon. gross
UAB „ALLIANCE RECRUITMENT“

UAB „ALLIANCE RECRUITMENT“

Alliance for Recruitment yra didžiausia personalo atrankos kompanija Baltijos šalyse pagal sėkmingai įdarbintų kandidatų skaičių, atrankos konsultantų skaičių ir augimo tempą. Esame tiksliai ir greitai dirbanti atrankos ekspertų komanda su patirtimi skirtingose verslo srityse.

Alliance for Recruitment is the largest recruitment consultancy in the Baltics measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.