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CUJO Baltic UAB

Junior Network Center Analyst

From 1700 €/mon. Gross
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Atranka internetu
Kaunas - CUJO Baltic UAB

About the position

We are looking for a person who is striving to start his or her career in the leading provider of AI-powered security, control and privacy software solutions for network operators.

The Junior Network Operations Center Analyst vacancy is the perfect entry-level position to various career paths within the business area, including DevOps, R&D Engineering, Quality Engineering, Product Managers, Team Leaders or all other various fields in SMEs. The team works on a 24/7 schedule, in changing day and night shifts.

If you meet the requirements listed in the job ad below or willing to learn – the position is for you and let’s talk!

Skills and competences

Responsibilities
The Junior NOC Analyst takes part in the maintenance of services including (but is not limited to) these areas:

  • B2B client support: Service Desk and first line support for ISP’s
  • Assuring SLA subjects in regard to response and resolution time management
  • Monitoring of services
  • Performance of an initial service failure recovery, escalation, incident registration, coordination and execution of other actions described in Network Operation Processes and Work Instructions
  • Improvement of services within the scope of SMA responsibility, as well as submission of proposals for improvement of services
  • Knowledge base maintenance
  • Creation and management of postmortems after high severity issues aiming for an improvement plan
  • Training all stakeholders in the service management process and monitoring that they follow the process

Requirements for the role:
  • ITIL v2 knowledge
  • Good incident response knowledge and sense of urgency in decision making
  • Knowledge of tools and technologies used in the service domain areas as cybersecurity, networking, customer service
  • Fluent English (verbal and written) skills are required for this role
  • Preferred requirements
  • Delivering results and meeting customer expectations
  • Good command in verbal and written communication
  • Initiating action
  • Team player
  • Analytical skills
  • Adapting and responding to change
  • Ability to perform two or more tasks simultaneously
  • Fast reaction
  • Seeking self-improvement
  • We have offices in Vilnius and in Kaunas

Company offers

Work life balance

Remote work possibility

Health

Health insurance
Benefits and Perks:
  • Ability to work flexible hours
  • Modern development equipment
  • Conferences, training, books – anything for your development
  • Opportunity to learn from highly skilled colleagues
  • Based on you competences, HOURLY GROSS salary starting at 7 EUR,
  • Benefits package that includes Health Insurance, snacks, and more!

Salary

From 1700 €/mon. gross
CUJO Baltic UAB

CUJO Baltic UAB

CUJO AI is a nextgen artificial intelligence company that provides cybersecurity and device management solutions for network operators worldwide.

We personalize and secure connected experiences. CUJO AI platform solutions are delivered as a SaaS for all home network devices. It analyzes vast amounts of local network data and then uses proprietary machine learning algorithms to power the features.

CUJO AI platform includes:
  • Advanced Device Identification
  • AI Security
  • Digital Parenting solutions

CUJO AI:
  • Recognized as a Technology Pioneer 2018 by the World Economic Forum
  • Listed as a “Vendor to Watch” and a “Cool Vendor in IoT Security” by an acclaimed research company Gartner.
  • Official Member of Forbes Los Angeles Business Council.

In May 2018, the company has closed a strategic Series B round, led by Charter Communications, valuing the company in excess of $100M. For more information about CUJO AI, please visit

CUJO AI employs a staff of 150+ professionals in 7 countries and 4 continents. CUJO AI is ISO27001 certified.

Our solutions were recognized by the biggest telcos in the world:

Winner: GoIgnite Alliance (Deutsche Telekom, Singtel, Telefonica, Orange) - IoT Security 2017
Winner: Vodafone IoT challenge 2017
Winner: Best Security System, I&T Today’s Editor’s Choice, CEDIA 2017
Winner: Juniper Research Best Smart Home Consumer Product 2017
Runner-Up: British Telecom Infinity Lab Award 2016
Winner: Nokia Open Innovation Challenge 2016
Winner: Telecom Council SPIFFY Awards 2016: "Core Award for Best Fixed Telecom Opportunity"​
information about CUJO Baltic UAB
4432 €
Avg. salary gross
(2.5X higher than LT average)
96
Number of employees
5-10 mln. €
Revenue 2020 y.
Distribution of employees by salary (before taxes):
25% earn up to 3223 €
25% earn 3223-4173 €
25% earn 4173-5790 €
25% earn more than 5790 €