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Revel Systems
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Operations Specialist (Order Management)

Vilnius - Revel Systems

Job description

Position Summary:

The Operations Specialist is a customer facing part of our Operations team. This role works cross-functionally with Sales Operations, Operations, Fulfillment, and Billing teams to input, analyze, and complete orders and get our product(s) to the customer. This individual learn and maintain a broad scope within Operations, becoming instrumental in order management and quote-to-cash management. The Operations Specialist plays a critical role in helping Revel Systems manage and improve our evolving business within the Operations Department.

Responsibilities:
  • Use knowledge of products and customers to appropriately enter data into Revel’s ERP system (NetSuite)
  • Ensure assigned customer tickets are resolved and updated in our ticketing system (ZenDesk) daily and in a timely and accurate manner
  • Help manage the company’s quote-to-cash
  • Work in conjunction with support and sales operations to clarify and rectify incomplete or questionable information on orders or RMAs
  • Provide world class customer experience over the phone (~15+ calls/day)
  • Work cross-functionally across sales, fulfillment, and finance organizations to monitor inventory activities and manage demand planning based on sales forecasts
  • Improve and scale forecasting techniques, method, and approach to support growing business needs and objectives
  • Additional functions within Operations as requested by management

Required Qualifications:
  • An aptitude for acquiring skills in technical areas and an eagerness to learn.
  • Be able to contribute in a wide range of capacities to an entrepreneurial environment
  • Be flexible and available for being cross-trained on multiple job functions
  • Bachelor’s Degree in Business, Accounting or other quantitative related fields
  • Strong experience with MS Office / google docs
  • Possess the ability and desire to process a high volume of orders into our ERP with accuracy while looking for opportunities for improvement

Desired Qualifications:
  • Minimum 1-2 year of customer service and/or hardware fulfillment experience
  • Experience in a POS technical support environment is a plus
  • Experience with ERP software. (NetSuite preferred)
  • Experience with CRM software. (Salesforce experience preferred)
  • Experience with a ticketing system. (Zendesk preferred)
  • Experience in order management/processing is helpful



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Revel Systems

Revel Systems is a hybrid cloud-based Point-of-Sale system for restaurants and retail establishments that enables real time access to data with a scalable, secure, and centrally managed solution. We have created revolutionary software, paired with the iPad that has caused a massive paradigm shift in the Point-of-Sale industry.

Revel Systems has built and is continuing to build a committed, passionate team. We understand that we are making a wave in the POS industry. Revel iPad POS combined with our great team is what got us here today, and is what will continue to propel us forward in the future.
Information about Revel Systems
2545 €
Avg. salary gross
(97% higher than LT average)
170
Number of employees
Distribution of employees by salary (before taxes):
25% earn up to 1712 €
25% earn 1712-2024 €
25% earn 2024-2818 €
25% earn more than 2818 €
Company manager: Irma Kardašiūtė

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