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Revel Systems

Operations Specialist

1519 eur/mon. Gross
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Vilnius - Revel Systems
SUPERDARBDAVYS 2019 II vieta IT / technologijų kategorijoje

Job description

The Operations Specialist is a customer facing part of our Operations team. This role works cross-functionally with Sales Operations, Operations, Fulfillment, and Billing teams to input, analyze, and complete orders and get our product(s) to the customer. This individual learn and maintain a broad scope within Operations, becoming instrumental in order management and quote-to-cash management. The Operations Specialist plays a critical role in helping Revel Systems manage and improve our evolving business within the Operations Department.

Essential Duties and Responsibilities:

  • Use knowledge of products and customers to appropriately enter data into Revel’s ERP system (NetSuite)
  • Ensure assigned customer tickets are resolved and updated in our ticketing system (ServiceCloud) daily and in a timely and accurate manner
  • Help manage the company’s quote-to-cash
  • Work in conjunction with support and sales operations to clarify and rectify incomplete or questionable information on orders or RMAs
  • Provide world class customer experience over the phone (~15+ calls/day)
  • Work cross-functionally across sales, fulfillment, and finance organizations to monitor inventory activities and manage demand planning based on sales forecasts
  • Improve and scale forecasting techniques, method, and approach to support growing business needs and objectives
  • Additional functions within Operations as requested by management


  • Minimum 1-2 years of customer service and/or hardware fulfillment experience
  • An aptitude for acquiring skills in technical areas and an eagerness to learn
  • Bachelor’s Degree in Business, Accounting or related field is a plus
  • Proficient written/spoken English is a must
  • Strong experience with MS Office / Google docs
  • Ability to work late evening/night shifts: Mon-Fri 6:30 pm - 3 am
  • Possess the ability and desire to process a high volume of orders into our ERP with accuracy while looking for opportunities for improvement
  • Experience in a POS technical support environment is a plus
  • Experience with ERP (NetSuite preferred) or CRM (Salesforce preferred) software is a plus
  • Experience with a ticketing system is a plus (ServiceCloud preferred)

Why Revel?

  • We are a product company: we influence product development decisions and create tools for driving foodservice businesses to success
  • We love what we do: amazing colleagues and friendly team vibe
  • We care about technology and quality: our tech initiatives are bottom-up
  • We care about you: remote work, employee health insurance, accident insurance, referral bonus
  • We take your career seriously: 40% of our employees changed roles in 2020
  • We invest in you: internal training programmes and free Udemy license for training online
  • We recognize our talents: our Best of the Best receive rewards every quarter, this year they are going to California, would you like to join?
  • We have fun: office happy hours, board game nights and company outings
  • Taxi for employees starting or ending shifts within night hours


1519 Eur/month gross salary + pay for night hours


1519 eur/mon. gross
II vieta IT / technologijų kategorijoje
Revel Systems

Revel Systems

Revel Systems powers the ambitions of restaurants and retailers with a robust cloud based point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform. Founded in 2010 with major offices in Atlanta, Vilnius, and San Francisco, Revel is a leading member of the Apple Enterprise Mobility Program.

information about Revel Systems
3009 €
Avg. salary gross
(2X higher than LT average)
Number of employees
5-10 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 1897 €
25% earn 1897-2469 €
25% earn 2469-3406 €
25% earn more than 3406 €

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