Nr.1 LANKOMIAUSIAS DARBO PORTALAS
TT-LINE GMBH & CO. KG

Passage Customer Service - Passage Booking Agent

From 1500 €/mon. Gross
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Klaipėda - TT-LINE GMBH & CO. KG

Job description

Tasks:
  • Answering phones from customers professionally and responding to customer inquiries and complaints
  • Handling customer inquiries both over the phone and by email
  • Managing and resolving customer complaints
  • Providing customers with the organization’s service and product information
  • Following up customer calls where necessary
  • Executing strategy regarding bookings and service quality
  • Following up complicated customer calls where required.
  • Being pro-active/ Sales activities in our daily operational business via phone to the cusomers
  • Completing call notes and call reports as necessary and recording details of comments, inquiries, complaints, and actions taken.

Requirements

Applications only in English
  • Strong service attitude/ enjoys working with international customers
  • Very good Lithuanian, German, and English - spoken and written, Russian is welcomed
  • Focused on finding solutions for our customers (very solution-orientated)
  • Team Player (good communication skills and cooperative personality) with the ability to work with others in a very close manner
  • Knowledge of customer service principles and practices
  • Motivated to make an impact on booking numbers within an international team
  • Service orientated mindset and some experience in a call center or customer service environment in the tourism industry or ferry business
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes.

Company offers

1. Interesting, challenging work in an international organization, with an established reputation and market position, and a solid financial basis
2. Work in an ambitious team
3. Package of product training and customer service training

Salary

From 1500 €/mon. gross
TT-LINE GMBH & CO. KG

TT-LINE GMBH & CO. KG

TT-Line is one of the leading ferry companies in the Baltic Sea operating 7 modern ferries and operates between Lithuania and Sweden (Klaipeda-Trelleborg), Germany, and Sweden (Travemünde - Trelleborg, Rostock - Trelleborg), and between Poland and Sweden (Trelleborg - Świnoujście).
TT-Line transports about 900.000 passengers, 450.000 freight units each year on its routes and is the market leader in Southern Sweden traffic. TT-Line currently employs approximately 700 people on board and in its land-based offices in Travemünde, Rostock, Trelleborg, Świnoujście, and in Klaipeda since 2018