Process Change Manager

Vilnius - Telia
I vieta IT ir telekomunikacijų kategorijoje

Mes esame

We are looking for a Process Change Manager to our Commerce process development team.

I am Žaneta Naidič - Putrimienė and I am leading Commerce process development team that improve tools and conditions for Telia employees to deliver best experience for our customers. Coming with different backgrounds we are a great team seeking common goal. I am super proud of each team member as we challenge our skills to fulfill individual dreams and bring expected business value.

Is this your next opportunity?

Right now, we offer you an opportunity to try-out your experience by optimizing, simplifying and improving our customer facing processes. You would have a super exciting chance to enable simple and joyful customer journey.

We work in the heart of business unit together with product, commerce development as well as jointly with business operation support and IT system development teams. Your purpose will be to:

  • evaluate business processes and provide standardized process frameworks to ensure business need
  • manage Customer Engagement area automation and development projects
  • develop effective and workable solutions to problems
  • implement changes to business operations

Is this you?

You have passion for creating a better automated and simplified reality. When you present you vision and how to make it happen – people trust you and desire to participate. Moreover, you dare to bring recommendations to management and enjoy when this performance creates positive results for customers, employees and projects.

In case you have worked as Business Analyst, Business Process Manager, Quality Coordinator, Customer Experience Manager or Change Project Manager we will talk the same language. Customer serving experience and knowledge of customer service toolbox would help you to succeed with your tasks.

Your personal competencies:

  • Analytic visionary (see the whole)
  • Business minded (thinking as customer)
  • Collaborative simplifier (understanding, what is doable and valuable)
  • Easy-going (easy to work with different level stakeholders)
  • Efficiency driven (avoid waste)
  • Good at communication & active listening
  • Ability to influence others and move toward a common goal
  • Hands-on and self-leadership attitude

Your Experience:

  • Business process evaluation and improvement
  • Business need and requirement management
  • Project management would be a benefit
  • Change implementation to operation would be a benefit
  • Customer experience management would be a benefit

It’s more than just a job!
Regardless of the position you are looking for, we will give you the tools and support you need to grow both as a professional and as a person, with us. We can offer you your next big opportunity in a creative, motivating, and welcoming company where everyone can be themselves, with equal access to opportunities. We respect and value the diversity of people. In addition to an attractive and inclusive work environment, we also enable flexibility and offer a wide variety of employee benefits.

Working in this position you will receive a monthly base salary starting at 2000-3100 Eur/month (gross). Plus annual bonuses which are depending on your competencies and your and Telia results. Besides for each employee Telia has additional employee benefits package which includes:

  • Health insurance and pension plan
  • Various Telia and partners discounts and offers
  • Additional vacation days
  • Workcation in EU possibilities
  • Flexibility that enables work-life balance
  • Chance to grow both personally and professionally with our internal programs
  • Open, relaxed and fun working environment
  • 20 000 awesome colleagues across Nordic & Baltics

New ways of working. We really care about people, so in response to the current situations in the country we will invite selected candidates to virtual interviews. We are also ready to fulfill all the necessary conditions to ensure successful remote work, including a technical gear delivery, onboarding process, trainings and more.


If you fancy joining our team, don’t hesitate to apply! If you want to know more about the job you are welcome to contact me at +37069941042 or

We look forward to receiving your application and to make sure that your personal data is kept safely, we kindly ask you to apply through our recruitment system. Selection will take place on an ongoing basis and this position might be filled before the application deadline.

Welcome to Telia – Home to your next big opportunity!
I vieta IT ir telekomunikacijų kategorijoje


Everything we do is about bringing the world closer through technology. Our 20,000 talented colleagues serve millions of customers every day in one of the world’s most connected regions. We’re empowering people, companies and societies. This is our business. Our passion. Our home. Welcome to Telia, the home of your next big opportunity and a place where everyone can be themselves with equal access to opportunities.
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