Customer Support Specialist (French speaking)
Vilniuje
prieš 10 d.
Skelbimas neaktyvus
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Project Manager - Customer Support
2200-3000
€/mon.
Gross
Į rankas per mėn.
Vilnius
- UAB „Ovoko“
Who We Are
Ovoko is one of the fastest-growing e-commerce startups in Europe. We represent 2000+ scrapyard owners, car parts sellers and auto dismantlers, offering them an efficient and convenient way to serve an international audience. In our mission to make the internet a better place for the automotive aftermarket, we actively search for new ways to elevate the online experience for our partners and customers alike. This attitude drives a growing demand for talented and ambitious professionals who would help us tackle every new challenge with confidence.
About The Role
As a Project Manager in Customer support, you will be responsible for creating content (knowledge base, templates, responses) and processes (decision trees on how to solve particular problems). You’ll prioritize your work using qualitative and quantitative research. Success in this role is measured by speed and efficiency of solving simple and complex problems by our customer support agents as well as over reduction in Contact Rate.
In This Role, You Will
- Write content (template email responses, phone scripts etc.) that our agents will use to solve issues of customers and suppliers
- Train and coach new and existing team members on new content and processes
- Create decision trees to simplify problem resolution
- Monitor data to assess the impact of introduced decision trees and content
- Cooperate with the supply team to educate customers and suppliers of possible issues before they take place
What We’re Looking For
- 3+ years experience preferably in customer support
- Proven experience with mapping customer processes
- Proven experience in content creation and distribution
- Proactive nature and customer obsession
- Open mind and ability to quickly adapt
- Startup (all-hands-on-deck) approach
What’s In It For You
- Learning budget for your personal and professional growth
- Private health insurance from day one
- Employee stock option plan
- Work from anywhere in the world for up to 30 days per year
- Close collaboration with ambitious colleagues & a real opportunity to shape the “big picture”
- Top-notch hardware and software (MacOS or Windows to choose from)
- Flexible working hours & remote work opportunities
- Pet-friendly office with collaborative spaces, chill zones, our own gym & a kitchen full of snacks and drinks
The offered salary range for this position is 2200-3000 € (gross) per month. Please keep in mind that we are also open to discuss your salary expectations based on your competencies and experience.
Salary
2200-3000 €/mon. gross
UAB „Ovoko“
Ovoko is one of the largest Lithuanian based online B2C marketplaces in Europe. Together with the team of dedicated professionals, we are building a digital infrastructure that brings the revolution to the used car parts industry. We have already changed the way people buy and sell their car parts online and have gained popularity across the whole Europe.
We are a planet positive company with a mission to promote a circular economy in the used car parts industry. Our promising results have already attracted multiple investments from venture capital and EU projects, encouraging even faster growth and entry into the foreign markets.
We are a planet positive company with a mission to promote a circular economy in the used car parts industry. Our promising results have already attracted multiple investments from venture capital and EU projects, encouraging even faster growth and entry into the foreign markets.
information about UAB „Ovoko“
4206 €
Avg. salary gross
(2.5X higher than LT average)
101
Number of employees
5-10 mln. €
Revenue 2021 y.
Distribution of employees by salary (before taxes):
25% earn up to 2464 €
25% earn 2464-3967 €
25% earn 3967-5765 €
25% earn more than 5765 €