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Foxelli Group

Remote Customer Support Agent

Nuo 700 €/mėn. Į rankas
Atranka internetu
Darbas namuose - Foxelli Group

Darbo pobūdis

Foxelli group is no ordinary workplace. We are a hard-working, collaborative team of dreamers who work remotely. While we are a world-class fastest-growing digital marketing agency - our main goal has always been and will always be - providing value to others.
We’re all about giving people space and opportunity to reach their potential and satisfy their ambitions.

We are the builders - who create possibilities.
And we’re looking for those problem-solvers - who know they can achieve results, who are hungry for better solutions and new ideas.

We need a Customer Support Representative on our team.

Important note: This job is not about talking on the phone or answering comments on social media. This job is about helping to provide the best/most efficient services for people as possible while driving sales and making a positive impact on people’s day. You’ll have to keep up with communication procedures, guidelines, and policies and be up to date with any changes or updates. The role also requires extensive knowledge of the company’s policies and terms of sale.

Here, your responsibilities would include:
Managing incoming calls, emails, messages and customer service inquiries
Answering product and service questions; suggesting information about other products and services.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents
Keeping up a service-minded attitude and being genuinely excited to help customers.
Working 3pm-12am evening shift Lithuanian time with free days on Friday and Saturday. (schedule might change later on)

Reikalavimai

So, let us ask you if this rings true. We’re looking for individuals who possess:
Perfect English (written and spoken)
Excellent communication skills and warm personality
Empathy and understanding of what customer wants and needs
Patience and ability to remain professional and polite in whatever situation, peacefully solve arguments, and calmly handle complaints while providing agreeable solutions or alternatives
Energy and drive to go the extra mile to engage customers
Flexibility to work different shifts

And the right candidate must also share our values and be:
Organized and able to plan ahead
Willing and wanting to learn, help, and achieve
Responsible and reliable
Motivated
Empathetic and understanding
People’s person

Mes jums siūlome

700 eur salary after taxes
Mobility – work from anywhere you want as long as you work 40 hours per week
Inclusiveness & friendly environment
Growth opportunities

Atlyginimas

Nuo 700 €/mėn. į rankas
Foxelli Group

Foxelli Group

We are an established Internet marketing company created in 2015. Since then we already brought together a team of 20 ambitious, open-minded, goal-oriented members, and we are still constantly growing. At the moment we own 5 online stores in different popular niches.