I am Olegas Matiušovas and I am heading SAP Platform Services team at Telia Company. Our team is focused on SAP platforms, integrations, monitoring, change management, roles and compliance, license management and end-user experience operations and delivery across whole enterprise. We are global team located in Baltics and Nordics. I’m looking for IT Service Manager to be responsible for managing and controlling development, delivery, maintenance and operations of the SAP End User Experience services.
Your next opportunity?
As IT Service Manager you will be managing SAP End-user experience services, ensuring expected/planned delivery. You will define targets, technology governance and innovations.
This role includes the following responsibilities:
- Act as SAP end-users experience solution owner being responsible for the service stability as per agreed SLAs, OLAs;
- Support stakeholders collecting functional and non-functional requirements;
- Cross-team activities coordination and management including offshore teams from our partners;
- Ensure continues improvements of service;
- Participate in the Roadmap and PI planning sessions ensuring integrations activities planning and execution;
- As SAP End-user experience owner contribute to different projects globally;
- Collaborate with CIO office Software Asset Management team ensuring SAP licenses management.
Your experience:
For this position, we are looking for someone with related SAP products and service management experience. Furthermore, you need:
- Previous IT service management experience (minimum 1 year);
- ITIL and Agile knowledge (certification is a benefit);
- Knowledge of SAP GUI technology lifecycle management;
- Knowledge of SAP Portal and FIORI deployment and architecture;
- Experience deploying SAP GUI or other End User software in Citrix, VDI environments;
- Good understanding of SAP licensing model;
- A university degree (bachelor as a minimum);
- Excellent skills both in written and spoken English.
What We Offer:
This challenge will provide you with excellent opportunities for personal development through insights in virtually all parts of the corporate business from the application perspective. You will get a very good insight in the future Telia Company business and product & business process portfolio. You will be able to impact how we fulfill short-term needs as well as strategic decisions.
We offer a monthly base salary from 3345 Eur (gross) to 4181 Eur (gross) plus an annual bonus which varies depending on your performance and Telia's results. Besides for each employee Telia has additional employee benefit package which includes:
- Health insurance and pension plans;
- Various Telia and partners discounts and offers;
- Additional vacation days;
- Flexibility that enables work-life balance;
- Chance to grow both personally and professionally with our internal programs;
- Open, relaxed and fun working environment;
- +20 000 awesome colleagues across Nordic & Baltics.
Interested?
If you are interested, please submit your application. If you have questions regarding the role, please contact Olegas Matiušovas at
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