Nr.1 LANKOMIAUSIAS DARBO PORTALAS
UAB Emplonet

SENIOR CUSTOMER SERVICE REPRESENTATIVE

Vilnius - UAB Emplonet

Main activities and core responsibilities:

As an essential part of VFS LT Operations team, reporting directly to the Country Manager, Senior Customer Service Representative will play an important role and be responsible for a big part of Volvo Financial Services Operations process in Lithuania: customer service, leasing contract administration and monitoring, customer service desk processes, document and information flow management, invoicing, reporting and other tasks.

  • Preparation and full administration of active leasing agreements during their full cycle;
  • Active participation in development of Contract Administration processes;
  • Responsibility for high quality Customer Service Desk processes in compliance with defined service level standards; supporting process development;
  • Responsibility for capturing all customer queries and requests and their resolution;
  • Responsibility for CMS (Contract Management System) and CRM system changes and improvements;
  • Responsibility for full invoicing process;
  • Responsibility for contracts modifications process, e.g. preparation of documentation, making changes in customer’s payment schedules, etc.
  • Coordination and regulation of termination processes;
  • Maintaining customer records by updating account information;
  • Cross-functional cooperation with colleagues within Volvo Group;
  • Preparation of product or service reports by collecting and analyzing customer information;
  • Partnership with Sales and Credit teams in development of high quality credit portfolio.

We expect you have:

  • University degree or equivalent;
  • At least three years of experience working within contract administration and customer service in the finance/ leasing industry;
  • Good knowledge of financial service products & services;
  • High level of accuracy, attention to the details and reliability;
  • Knowledge of Business, Finance, Credit or Accounting processes.

What will help you to succeed:

  • Ability to work as part of a team while accomplishing departmental and company goals;
  • Ability to prioritize work and organize the workload;
  • Computer literacy is required;
  • Experience working in an international environment;
  • Ability to build, develop and maintain strong relationships with customers, dealers and colleagues at Volvo Group’s product companies;
  • Excellent written and verbal communication skills in Lithuanian, Russian and English.

In return company offers:

  • To join the team which strives to take company’s performance to the next level – in everything they do;
  • Challenging and exciting workplace with interesting career opportunities for employees with the drive to develop will be ensured.
UAB Emplonet

UAB Emplonet

Emplonet - visada šalia esantis Jūsų partneris.

Emplonet teikia aukščiausios kokybės personalo atrankos paslaugas, padedančias kurti ilgalaikius santykius, skatinančius verslo augimą bei įvairių sričių specialistų tobulėjimą.