UAB „Centric IT Solutions Lithuania“

Service Desk Agent

1228-1347 €/mėn. Neatskaičius mokesčių
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Į rankas per mėn.
Kaunas - UAB „Centric IT Solutions Lithuania“

Job Summary:

Ready to start your career in IT field?

Centric IT Solutions Lithuania is seeking for a Service Desk Agent who is curious and motivated to climb IT career ladder in an international IT company. Your primary job will be to solve and distribute incidents and to take care of the correct registration of the tickets. You will be a part of IT support specialists team, varying in seniority, and together you will be responsible for delivered quality and the happiness of our internal IT service customers (Centric international employees).

Responsibilities

  • Quickly solving issues or work arounds, advising the next operator of possible solutions and distributing tickets
  • Taking calls, registering, monitoring, categorizing and accurately filling in all required information
  • Informing customers about the progress of tickets and linking them to the internal IT organization
  • Working in 8 hour shifts, 8am-5pm, 9am-6pm or 10am-7pm

Job Requirements:

  • English language - not lower than B2 level
  • Knowledge of Windows 10 and Office 365
  • Active Directory/Exchange administration experience
  • Knowledge of hardware: notebooks, desktops and peripherals
  • Networking: basic knowledge of networking related to workplace
  • Preferred: basic understanding of what these technologies are and used for: database administration, CRM, Confluence, DirectAccess, Teams, SharePoint, TFS, ITILv3 Certified; etc.

Personal Competencies

  • Professional and trustable with the customer
  • Social, friendly, attentive and patient
  • Eager to learn

What we offer:

  • Additional health insurance – we care about your health
  • 3rd pillar pension funds – we care about your future
  • Accident and travel insurance – we want to support you in unexpected situations
  • Additional vacation days – we understand the importance of your rest
  • Employment anniversary bonus scheme – we are grateful for your commitment
  • Trainings and certifications – we care about your personal development
  • Birthday vouchers – we want to make you happy
  • Team building events – let’s have fun together!

Atlyginimas

1228-1347 €/mėn. neatskaičius mokesčių
We are open to discuss it together!

UAB „Centric IT Solutions Lithuania“

Hi! We are Centric. We believe in people ?
Centric is one of the largest IT companies in the Netherlands, with offices in 9 European countries. As one of the Netherlands’ largest IT service providers, we support thousands of organizations, including councils, banks, hospitals, retailers, haulers and construction companies. Our solutions really are everywhere and that makes sense when you consider that they let Centric customers focus on what they’re good at and leave the rest to us.
Lithuanian branch - Centric IT Solutions Lithuania - was established in Kaunas in 2018, as a Cloud Development Centre. We know that today the world is governed by those, who control the data and are able to understand it. That’s why here in Kaunas we build IT solutions in collaborative teams - from the Cloud platform, DevOps, Security engineers to Data engineers and scientists. We also have an amazing international End User Management team that supports clients in English, Swedish and Norwegian languages.
informacija apie UAB „Centric IT Solutions Lithuania“
3035 €
Vid. atlyginimas bruto
(99% didesnis už LT vidurkį)
63
Darbuotojų skaičius
1-2 mln. €
Pajamos 2019 m.
Darbuotojų pasiskirstymas pagal atlyginimus (neatskaičius mokesčių):
25% uždirba iki 1719 €
25% uždirba 1719-2969 €
25% uždirba 2969-3676 €
25% uždirba nuo 3676 €

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