As a Service Desk Ambassador, you will be supporting our customers over the phone in English and French languages and your responsibilities will include:
- Answering telephone calls and responding to basic IT-related questions of our customers using established methods provided in training. Forwarding calls to appropriate personnel, if needed.
- Recording calls on account history record with results of the inquiry; initiating required confirmation.
- Processing customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
- Fluent English and French
- High school diploma
- Previous customer service experience
- Genuine interest in IT
- Excellent communication and problem solving skills
- Ability to work different shifts (incl. weekends)
- IT background/experience (a plus)
Computer Sciences Corporation (CSC) is a global leader of next generation information technol-ogy (IT) services and solutions. The Company's mission is to enable superior returns on our cli-ents’ technology investments through best-in-class industry solutions, domain expertise and glob-al scale. For more information, visit the company's website at www.csc.com.