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CVB klientas

Service Desk Analyst

1-90 eur/hour Net
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Į rankas per mėn.
Vilnius - Gemraj Technologies Ltd

Job description

Responsibilities:
· Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users.
· Logging call details into tickets in the internal system.
· Work closely with teams to obtain technical knowledge and to propose innovative solutions and update the knowledge base
· Meet standard KPIs (average handling time, first point resolution, call quality)

Requirements

Skills:
· Knowledge of basic computer knowledge.
· Proficiency in English language (verbal and written)
· Positive, self-starter attitude with desire to exceed client expectations
· Attention to detail, highly organized, with an absolute focus on quality of work.
· Flexibility to work in shifts

We offer

· Vibrant working environment in multicultural global community
· Opportunities to learn and grow, clear career path in a growing multinational organization.
· Private health insurance & extra benefits

Salary

1-90 eur/hour net
Changes if made permanent after 3 month Contract
CVB klientas

Gemraj Technologies Ltd

A global technology company that helps enterprises reimagine their businesses for the digital age.