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UAB „Centric IT Solutions Lithuania“

Service Desk Engineer (Swedish speaking)

Nuo 1417 €/mėn. Neatskaičius mokesčių
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Kaunas - UAB „Centric IT Solutions Lithuania“

Job Summary:

Centric IT Solutions Lithuania is seeking for a Swedish speaking Service Desk Engineer, who is curious and motivated to climb IT career ladder in an international IT company. As a Service Desk Engineer, you will receive incoming IT support requests from our Scandinavian customers (mainly via telephone and email). Your primary job will be to solve and distribute incidents and to take care of the correct registration of the tickets. Usual support cases are about Outlook, Office applications, administration of permissions and rights, printers and network connections.

What level are we looking for?

Whether you have background in IT or you are new to the field - you will fit to our team, as long as you speak Swedish and English languages and have personal competencies listed below :) Never worked in IT? Not a problem - we will teach you all things needed!

Start of the job - January 2021.

Responsibilities:
  • Taking calls, registering, categorizing and accurately filling in required information;
  • Solving issues according existing knowledge base, suggesting workarounds to customers, dispatching tickets to the relevant support group;
  • Updating customers about the progress of their support requests, and maintaining communication between customer and IT support;
  • Creating and maintaining knowledge base articles, work instructions and manuals.

Job Requirements:

  • Swedish language – B2 or better;
  • English Language – B2 or better;
  • Basic Knowledge of Windows 10 and Office 365;
  • Microsoft Active Directory/Exchange administration experience;
  • Knowledge of hardware: notebooks, desktops and peripherals;
  • Basic knowledge of networking related to workplace;
  • Professional and trustworthy attitude to the customer;
  • Social, friendly, attentive and patient;
  • Autonomous problem solver, initiative and responsible;
  • Eager to learn.

What we offer:

We appreciate our committed employees and we complement that with a commitment of our own - our benefits package. We care about your wellbeing, work-life balance, education and we celebrate our milestones. Our benefits to employees include:

  • Additional health insurance – we care about your health.
  • 3rd pillar pension funds – we care about your future.
  • Accident and travel insurance – we want to support you in unexpected situations.
  • Additional vacation days – we understand the importance of your rest.
  • Employment anniversary bonus scheme – we are grateful for your commitment.
  • Flexible remote working possibilities - we want to provide you with convenient work schedule.
  • Trainings and certifications – we care about your personal development.
  • Birthday vouchers – we want to make you happy.
  • Team building events – let’s have fun together!

Atlyginimas

Nuo 1417 €/mėn. neatskaičius mokesčių
UAB „Centric IT Solutions Lithuania“

UAB „Centric IT Solutions Lithuania“

Hi! We are Centric. We believe in people ?
Centric is one of the largest IT companies in the Netherlands, with offices in 9 European countries. As one of the Netherlands’ largest IT service providers, we support thousands of organizations, including councils, banks, hospitals, retailers, haulers and construction companies. Our solutions really are everywhere and that makes sense when you consider that they let Centric customers focus on what they’re good at and leave the rest to us.
Lithuanian branch - Centric IT Solutions Lithuania - was established in Kaunas in 2018, as a Cloud Development Centre. We know that today the world is governed by those, who control the data and are able to understand it. That’s why here in Kaunas we build IT solutions in collaborative teams - from the Cloud platform, DevOps, Security engineers to Data engineers and scientists. We also have an amazing international End User Management team that supports clients in English, Swedish and Norwegian languages.
informacija apie UAB „Centric IT Solutions Lithuania“
2971 €
Vid. atlyginimas bruto
(2 kartus didesnis už LT vidurkį)
69
Darbuotojų skaičius
1-2 mln. €
Pajamos 2019 m.
Darbuotojų pasiskirstymas pagal atlyginimus (neatskaičius mokesčių):
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25% uždirba 1613-2838 €
25% uždirba 2838-3648 €
25% uždirba nuo 3648 €