UAB „STRATEGIC STAFFING SOLUTIONS INTERNATIONAL“

Software Technical Support (Tier 2) (English Speaker)

1000-1500 eur/mon. Net
Vilnius - UAB „STRATEGIC STAFFING SOLUTIONS INTERNATIONAL“

Responsibilities:

· Work independently or collaboratively with internal teams (Client Success, TAM’s, Client Delivery, Network, CII, etc.) as well as our clients to resolve concerns, issues, and questions in a professional and timely manner. This includes troubleshooting cases of medium to high complexity that involve different Bazaarvoice features and products
· Provide consultative guidance to assigned clients on how to resolve Bazaarvoice-related issues on their site while maintaining empathy and professionalism
· Manage client expectations and meet or exceed time commitments consistently
· Explain technical concepts (limitations, requirements, functionality) to a wide range of audiences (technical and nontechnical, internal and external teams)
· Handle all cases in accordance with documented processes and consistently meet all KPI’s (TTCR, CSAT and Utilization rates)
· Participate in or lead client meetings and demonstrate detailed technical knowledge of our product and how our clients are utilizing it on their respective websites
· Perform simple code changes to address client issues and review code changes made by others for accuracy prior to implementation
· Assist with New Hire Training (team) and New Hire Orientation (corporate) when necessary
· Serve as Subject Matter Expert (SME) for assigned product functionality which includes creating/maintaining
documentation, performing training and serving as an escalation point
· Work with internal teams to drive continuous process improvement across the Client Care organization

Requirements

· 2+ years working experience with Web 2.0 technologies (even better if this experience was in an ecommerce environment). This includes past experience with coding or scripting for websites or web components using HTML, CSS, JavaScript, SQL, XML, etc. using common programming and software development concepts
· Experience working in a client-facing role (preferably in application/software support)
· A degree in CIS, MIS, or Computer Science (or equivalent job experience)
· Analytical and detail-oriented with a focus on exceeding expectations. ‘Good enough’ should never be ‘good enough’
· Possesses a drive/passion to provide exceptional customer service to each and every client
· Ability to prioritize and manage multiple priorities in a dynamic environment and go above and beyond what the client expects, even if it means working extended hours.
· Experience working with enterprise clients especially large retailers and global brands
· Fluency in English
· Availability to work late shifts - from 4pm to 1am

Company Offers:

· We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance
· You can grow your career, your skills and professional experiences by working across a breadth of business initiatives, different global regions and innovative solutions. You have the opportunity to see tangible results from your direct contributions and build your own brand at Bazaarvoice

Salary

1000-1500 eur/mon. net

UAB „STRATEGIC STAFFING SOLUTIONS INTERNATIONAL“

Strategic Staffing Solutions International (S3I) is global provider of Staff Augmentation and Information Technology consulting services company founded over 20 years ago in Vilnius, Lithuania. S3I was founded as international headquarters for USA based company Strategic Staffing Solutions, Inc. (S3). During the years of successful business development and expansion in Europe company has established additional offices in Latvia and United Kingdom to serve the professional staffing and business process outsourcing needs of companies with an interest in Europe. S3I provides services to Fortune 500 companies and FTSE100 customers around the world from multiple industries.
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