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UAB „Western Union Processing Lithuania“

Specialist, Global Fraud Claims

Vilnius - UAB „Western Union Processing Lithuania“
SUPERDARBDAVYS 2019 II vieta finansų kategorijoje

Job description

Are you looking to take a front seat in driving client services to a whole new level? Are you passionate about helping others and providing a world-class customer experience? Join Western Union as a Specialist, Global Fraud Claims.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer
You’ll be a part of Global Fraud Claims organization and be responsible for resolving fraud claims reported by Western Union customers. Your daily tasks will include data analysis and procedure-based decision making. The primary role will require managing written communication with customers or internal partners, and up to 10% of workload will need an outbound call to the customer. We’ll look to you to ensure that excellent quality service is always delivered. Your role will be vital in ensuring that our processes and procedures are following the Western Union compliance policy. Standard business hours, 9AM start time.

Here are some skills, attributes and qualifications you will have:

  • Attentiveness to details
  • Ability to follow complex procedures
  • Analytical mindset
  • Strong English language skills, both verbal and written
  • Flexibility
  • Ability to manage outbound calls in a timely manner

Join us, and let’s move money for better
It’s an exciting time at Western Union. We’re growing as a business and we're shaping the financial services sector by driving quality, convenience and customer service to new levels of excellence. We’re unleashing our potential. If you’re ready to do the same, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

Annual base salary gross: 10,678.00 – 18,305.00 EUR

The base salary range represents the low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, and competencies. The salary is one component of Western Union’s total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!
SUPERDARBDAVYS 2019
II vieta finansų kategorijoje

UAB „Western Union Processing Lithuania“

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or another protected category.
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information about UAB „Western Union Processing Lithuania“
2257 €
Avg. salary gross
(75% higher than LT average)
1924
Number of employees
50-100 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 1539 €
25% earn 1539-1914 €
25% earn 1914-2431 €
25% earn more than 2431 €

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