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Support Operations Analyst (will include evening, night and weekend work based on a team rota)

1000-1300 eur/mon. Net

Job description

What you’ll do, as an Support Operations Analyst.

***will include evening, night and weekend work based on a team rota.

Support Operations Analyst is a crucial role in ensuring prices appear accurately on site. You will also be responsible for dealing with technical and customer issues.

We need someone who can:
  • Provide world class customer service to customers, primarily focused on the US;
  • Maintain high-quality data across desktop and mobile products, including odds grids and site menus;
  • Work with internal teams and bookmaker partners to quickly identify and remedy any technical issues on site.


  • Degree educated;
  • Have good written and spoken English ;
  • Must have significant knowledge of US sports and betting. In particular knowledge of NFL, college football and basketball;
  • Hard-working and committed to delivering a first class customer experience;
  • Strong communication skills, with the ability to multi-task and prioritize;
  • Fast learner - quick to adapt to unfamiliar processes;
  • Proactive approach to problem solving;
  • Great organisational and planning skills;
  • The ability to work under pressure and to meet deadlines;
  • Superb attention to detail and accuracy.

We offer

An exciting opportunity to be part of a dynamic global organization and work with experienced professionals. You will discover a high performing, driven and supportive working culture and outstanding developmental possibilities to increase your potential.

Confidentiality is guaranteed.

Please send your CV in English. Only successful candidates will be contacted.


1000-1300 eur/mon. net


iBus Media is an international company with a true modern day philosophy which publishes websites in more than 26 different languages, and caters to an audience of over 40m annually. Based in the Isle of Man with offices in Barcelona, Vilnius, and London, iBus Media is a leader in the online poker news and reporting, sports betting, and casino verticals.

Its premier website,, produces fresh content daily from operations in almost 30 countries and continues to be the best and most trusted source of content for poker players, enthusiasts, and key-operators in the gambling industry. iBus Media has also branched out into other verticals covering sports, online casinos, and more bringing the attention to detail that has always characterized PokerNews to a whole new audience of sports fans, sports betting enthusiasts, and casino lovers.
information about UAB „IBUS MEDIA LT“
2376 €
Avg. salary gross
(84% higher than LT average)
Number of employees
2-3 mln. €
Revenue 2018 y.
Distribution of employees by salary (before taxes):
25% earn up to 1519 €
25% earn 1519-1852 €
25% earn 1852-2544 €
25% earn more than 2544 €

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