UAB „Centric IT Solutions Lithuania“

Team Lead (Cloud Operations)

2865-3722 eur/mon. Gross
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Work from home, Kaunas - UAB „Centric IT Solutions Lithuania“

Job Summary:

Amazing Team Leader wanted!

Centric IT Solutions Lithuania is looking for motivated leader to guide our strongly grown team of Cloud Operations!

The Cloud Operations Team Leader is accountable for managing and leading Cloud Operations team and providing effective guidance. This role responsible for supervising, managing and motivating team members on a daily basis in order to ensure effective collaboration and engaging the team in achieving specific goals and deliver high quality services. Team leader is also responsible for evaluation and follow up the team as well as individual performance, feedback and development.

Here you may find all the responsibilities:

  • Overseeing day-to-day operations, including reviewing, monitoring progress and efficiency, driving continuous process improvements.
  • Establishing and ensuring smooth execution of monitoring, patching, incident management, problem management and access management.
  • Creating and maintaining application support processes.
  • Maintaining necessary communication with the customer regarding the services and ensuring appropriate escalation while solving issues.
  • Setting up individual and team goals, facilitating employees' personal and career development.
  • Providing feedback regarding employee performance as well as guiding and inspiring to reach better results.
  • Planning team occupation, verifying time sheets and other payroll/finance/HR related processes.
  • Ensuring delivery of excellent quality service and improving the service through training, coaching and enabling the team as well as driving continuous process improvements.
  • Identifying bottlenecks, potential risks and finding solutions, solving any team issues.
  • Securing operations through workforce planning, ensuring the unit is staffed with the right capacity and competency to deliver on targets.
  • Being actively involved in recruitment and selection process, being responsible for onboarding of new employees.
  • Being accountable for team logistics (standard equipment, space, etc.).
  • Maintaining high enthusiasm level within the team, acting as the company ambassador (internally and externally).

Job Requirements:

  • Fundamental hands-on experience on Cloud providers (Azure, AWS, Google, and others).
  • Knowledge of Microsoft Technologies (AD, Windows Server OS, Powershell).
  • Experience with describing operational processes and implementing them.
  • Familiarity with monitoring tooling such as Grafana, Prometheus, System Center Operations Manager, Application Insights, and others.
  • Solid ITIL understanding. Deeper knowledge in Service Transition and Service Operations functions is an advantage.
  • Familiarity with ServiceNow as a Service Management Tool.
  • Familiarity with DevOps way of working.
  • Excellent team leadership and communication skills.
  • Excellent English, both speaking and writing.
  • 2+ years of experience in leading a team.
  • Can-do attitude and proactivity.
  • Knowledge of IT Infrastructure and DevOps practices.
  • Excellent work habits (organized, collaborative, integrity, proactive, creative, innovative).

What we offer:

We appreciate our committed employees and we complement that with a commitment of our own - our benefits package. We care about your wellbeing, work-life balance, education and we celebrate our milestones. Our benefits to employees include:

  • Additional health insurance – we care about your health.
  • 3rd pillar pension funds – we care about your future.
  • Accident and travel insurance – we want to support you in unexpected situations.
  • Additional vacation days – we understand the importance of your rest.
  • Employment anniversary bonus scheme – we are grateful for your commitment.
  • Trainings and certifications – we care about your personal development.
  • Birthday vouchers – we want to make you happy.
  • Team building events – let’s have fun together!

Salary

2865-3722 eur/mon. gross
Salary may vary depending on your knowledge and experience

UAB „Centric IT Solutions Lithuania“

Hi! We are Centric. We believe in people ?
Centric is one of the largest IT companies in the Netherlands, with offices in 9 European countries. As one of the Netherlands’ largest IT service providers, we support thousands of organizations, including councils, banks, hospitals, retailers, haulers and construction companies. Our solutions really are everywhere and that makes sense when you consider that they let Centric customers focus on what they’re good at and leave the rest to us.
Lithuanian branch - Centric IT Solutions Lithuania - was established in Kaunas in 2018, as a Cloud Development Centre. We know that today the world is governed by those, who control the data and are able to understand it. That’s why here in Kaunas we build IT solutions in collaborative teams - from the Cloud platform, DevOps, Security engineers to Data engineers and scientists. We also have an amazing international End User Management team that supports clients in English, Swedish and Norwegian languages.
information about UAB „Centric IT Solutions Lithuania“
2910 €
Avg. salary gross
(91% higher than LT average)
66
Number of employees
3-5 mln. €
Revenue 2020 y.
Distribution of employees by salary (before taxes):
25% earn up to 1607 €
25% earn 1607-2820 €
25% earn 2820-3696 €
25% earn more than 3696 €

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