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Customer Service Team Lead (Weekend)

1500–1600 Eur
Vilnius -

Job description

In this unique position you encourage, provide focus and support your team achieve their goals. You create a safe working environment and analyze, plan and troubleshoot work activities. You nurture (multicultural) talent and lead by understanding your people.
Our multilingual Customer Service team provides dedicated assistance and advocacy to make sure stays meet or exceed their expectations. Together with your team you find solutions, formulate new ideas and embrace change. Your team consists of around 15 international Customer Service Executives.
You report directly to the Customer Service Manager of this location.
You will manage a team of about 15 talent Customer Services Executives.
You will lead them, develop them and make sure that they are consistently able to provide excellence in Customer Service.

Currently we are looking someone to join as for the weekend shift. Working 4 days a week, including both Saturday & Sunday (Bonus pay working during weekends).


  • Bachelors level;
  • Minimum 1 year’s people management experience in an international environment;
  • Experience within a customer support services;
  • Advanced English and preferably another language;

We offer

  • Full time paid training provided
  • Invites to regular social events
  • Discount on for yourself, friends and family
  • International working environment
  • 20 days holiday per year on a full-time basis
  • Quarterly bonus plan of 6%
  • 30% extra pay for hours worked at weekends. We also pay an additional 100% on public holidays
  • Schedule 4-6 weeks in advance
  • Free meals on site, plus free snacks/hot drinks
  • Continuous growth potential, and free and on-demand professional training courses


1500–1600 Eur taxes excluded

Established in 1996 in Amsterdam, has grown from a small Dutch start-up to one of the largest travel e-commerce companies in the world. Part of Booking Holdings Inc. (NASDAQ: BKNG), now employs more than 17,500 employees in 198 offices in 70 countries worldwide.

With a mission to empower people to experience the world, invests in digital technology that helps take the friction out of travel. At, we connect travellers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts, tree houses and even igloos. The website and mobile apps are available in over 40 languages, offer 1,692,261 properties, and cover 128,806 destinations in 229 countries and territories worldwide.
Information about
2051 €
Avg. salary gross
(2X higher than LT average)
Number of employees
Distribution of employees by salary (before taxes):
25% earn up to 1745 €
25% earn 1745-2060 €
25% earn 2060-2311 €
25% earn more than 2311 €
Company manager: James Robert Waters