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Revel Systems

Technical Client Support Specialist

1352-1652 eur/mon. Gross
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Į rankas per mėn.
Vilnius - Revel Systems

Job description

Essential Duties and Responsibilities:

  • Handle client support requests, mainly via inbound calls. Clients are also able to send their inquiries to us via email or chat
  • Understand our client needs, expectations and assist in order to achieve resolution
  • Provide excellent customer service by making sure that our clients don’t have outstanding issues

Requirements:

  • Proficient written/spoken English is a must
  • Ability to work evening and night shifts
  • Basic IT and Networking knowledge
  • Help desk experience OR Customer Service experience (either face to face or in a support centre) is highly preferred
  • College degree in Computer Science / IT related field or Networking is a plus

Why Revel?

  • We are a product company: we influence product development decisions and create tools for driving foodservice businesses to success
  • We love what we do: amazing colleagues and friendly team vibe
  • We care about technology and quality: our tech initiatives are bottom-up
  • We care about you: remote work, employee health insurance, accident insurance, referral bonus
  • We take your career seriously: 40% of our employees changed roles in 2020
  • We invest in you: internal training programmes and free Udemy license for training online
  • We recognize our talents: our Best of the Best receive rewards every quarter, this year they are going to California, would you like to join?
  • We share our success: available Profit Sharing Plan for employees (based on eligibility)
  • We have fun: office happy hours, board game nights and company outings
  • Taxi for employees starting or ending shifts within night hours

Salary:

1352-1652 Eur/month gross salary
Bonus for night shifts, with possibility to grow.

Salary

1352-1652 eur/mon. gross

Revel Systems

Revel Systems powers the ambitions of restaurants and retailers with a robust cloud based point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform. Founded in 2010 with major offices in Atlanta, Vilnius, and San Francisco, Revel is a leading member of the Apple Enterprise Mobility Program.

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information about Revel Systems
2977 €
Avg. salary gross
(95% higher than LT average)
216
Number of employees
5-10 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 1982 €
25% earn 1982-2568 €
25% earn 2568-3322 €
25% earn more than 3322 €

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