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UAB „ALLIANCE RECRUITMENT“

Technical Customer Support Manager

From 1582 eur/mon. Gross
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Į rankas per mėn.
Vilnius - UAB „ALLIANCE RECRUITMENT“

Job description

  • Answer customers’ technical inquiries
  • Remotely monitor our customer’s events.
  • Provide technical support to our customers and interpreters during events.
  • Take part in developing existing and new custom technical solutions.
  • Provide trainings to our colleagues, customers and interpreters on how to use our software.
  • Help us to onboard new customers.

Requirements

  • Proven working experience in IT technical support field.
  • Orientation towards finding a solution for every possible situation.
  • Advanced knowledge of computer networks, Windows and Mac operating systems.
  • Experience in technical audio and video support would be an advantage.
  • Speaking, writing and reading in English on a technical proficiency level.
  • Ability to work shifts.
  • Ability to work weekends, when necessary (planned in advance)
  • IT Service Desk/Help Desk experience preferred.
  • Understanding that positive customer experience is the key to company’s success.

We offer

  • Exciting fast-paced global environment (hey, company is shifting the global market!)
  • Besides office in Vilnius old town (as soon as a pandemic is over), an option to stay in our workspace and living space in Klaipeda (spend your summers there if you want!)
  • An awesome international team to work with and the chance to bring our exciting technologies to the market.

Salary

From 1582 eur/mon. gross

UAB „ALLIANCE RECRUITMENT“

Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.You might have seen Interactio in top world's conferences, disrupting event industry with real-time audio broadcasting solution for simultaneous interpretation, overflow audiences, poster sessions, and more. Up to now, Interactio were used at 11K+ events worldwide.Some of Interactio happy clients: European Institutions, Mary Kay, Microsoft, Google, Mastercard, Lush, TEDX, Brian Tracy, Tony Robins, Jordan Belford, etc.
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